How to automate Disaster Recovery (DR) Matrix in ServiceNow CMDB/ITSM?

VIvek V
Tera Expert

3 weeks ago - last edited 3 weeks ago

HI All,

Current Scenario:
We are manually updating our DR Matrix (Disaster Recovery) table every time a new Business Service is created. For each new service, we insert an entry in the DR table by adding the next sequence number (ex: DR001 → DR002 → DR003…).

Expectation:
When we create a Business Service (cmdb_ci_service), the system should automatically allocate the next sequence entry from the DR Matrix table and set it as an attribute on the business service record.

 

Required Guidance:

  • How can we auto-populate and allocate the next sequence from the DR Matrix table?

  • Should this be done using Business Rule, Script Include, or a combination of both?

  • Any best practice recommended for maintaining DR sequence values without conflicts?

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#cmdb #itsm #disasterrecovery #servicenow #workflow #apm 

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Mannapuram
Tera Guru

3 weeks ago

@VIvek V  Simple Business rule on the cmdb_ci_service table on insert will do this. Write a script to glide the Disaster recovery table and make a new entry and map it back to the inserting record. You don't need Script include as there is no reusable code here. 

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