Intune SGC populating Lenovo model numbers instead of model names (MTM)

naveennuka
Giga Contributor

3 weeks ago

Hi everyone,

 

I’m currently working on a CMDB implementation and I’m relatively new to this area. We are integrating Microsoft Intune with ServiceNow using the Service Graph Connector (SGC), and while the data ingestion works, I’ve run into a challenge with Lenovo devices.

Intune is sending Machine Type Model (MTM) numbers (for example: 21AHS0XXXX) instead of the actual marketing model names like ThinkPad T14 Gen 2. These MTM numbers end up in the cmdb_hardware_model table and make it difficult for asset and support teams to identify the real device model.

 

  1. How can we accurately map Lenovo MTM numbers → actual model names in ServiceNow?
  2. As someone new to CMDB, what is the simplest and most recommended approach to achieve this?
  3. Can anyone share documentation, implementation steps, or examples that are easy to follow?
Any help, examples, or guidance will be greatly appreciated.
 
Thank you in advance!
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Vishnu-K
Tera Guru

3 weeks ago

Hi @naveennuka ,

 

Answers to your questions :

 

1. Right now you're using the SGC-intune which is a OOB integration provided by servicenow and they mapped the fields accordingly so if you want to change the mapping then you have to scarifies the upcoming updates to your SGC-intune . If you really want to do it first you need to check in the staging tables in whether you're getting this kind of ThinkPad T14 Gen 2 names in any field ,  if you're getting that then just go to ETL then change the mapping for the respective classes.

 

2.The easy way would be informing the client to maintain the data correctly as expected and by the servicenow , i mean the field which servicenow has mapped main the data correctly there 

 

Hope this helps you, Please do mark it as helpful . And accept the solution.


Regards,
Vishnu

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