Intune SGC populating Lenovo model numbers instead of model names (MTM)

[naveennuka]

Hi everyone,

I’m currently working on a CMDB implementation and I’m relatively new to this area. We are integrating Microsoft Intune with ServiceNow using the Service Graph Connector (SGC), and while the data ingestion works, I’ve run into a challenge with Lenovo devices.

Intune is sending Machine Type Model (MTM) numbers (for example: 21AHS0XXXX) instead of the actual marketing model names like ThinkPad T14 Gen 2. These MTM numbers end up in the cmdb_hardware_model table and make it difficult for asset and support teams to identify the real device model.

1. How can we accurately map Lenovo MTM numbers → actual model names in ServiceNow?
2. As someone new to CMDB, what is the simplest and most recommended approach to achieve this?
3. Can anyone share documentation, implementation steps, or examples that are easy to follow?

Any help, examples, or guidance will be greatly appreciated.

Thank you in advance!