How to avoid Unmatched CI and Unclassed Hardware records?

MURALIR20469232
Kilo Sage

3 weeks ago

Hello Community,

 

We created custom CI Lookup rules based on OOB. Just adding a query line and else loop with OOB script. There are many Unmatched CI & Unclassed Hardware records are created. Previously I thought that IRE got invoke based on custom CI Lookup rule. With the help of this below link, I understood even if it is OOB or Custom Lookup rule, the IRE works. 

Solved: Re: Can we switch from ci lookup rule to IRE for C... - ServiceNow Community

 

Then what will be the best approach to avoid Unmatched CI & Unclassed Hardware records?

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abbasshaik4
Tera Sage

3 weeks ago

Hello @MURALIR20469232,

 

Please refer to the link's below:
https://www.servicenow.com/docs/r/security-management/sem-unclassed-hardware.html

https://www.servicenow.com/community/secops-forum/best-practices-for-handling-unmatched-fallback-cis...

 

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future; it will be helpful to them

 

Thanks & Regards,

Abbas Shaik

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