How to best represent a Meeting Room in CMDB?
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‎10-25-2022 05:09 AM
We are discussing the best way to somehow incorporate our meeting rooms in the CMDB. They contain various technical equipment (Teams PC, screen, digtal whiteboards aka touchscreen, and other special equipment) and our Servicedesk would like to open an INC ticket with the room as CI. Also if we have a change to one of the components, normally the whole room would be out-of-order.
Has one of you done this before? What would your suggested solutions be?
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‎11-18-2022 12:35 PM
If the end goal is the ability to create incident or task records against a location, I would recommend considering Services and Service Offerings. This way you can associate support group and other information.
Really it depends on the level of detail you want to get to. For instance, you could have Service of - Meeting room support and offering by each location (campus). But if you need to get more deeper, SPM could be a huge win by having Portfolio, nodes, etc. This may work well if the person does not know the CI in question (or some cases maybe there isnt a CI like a polcomm).
This could be done in parallel to the other mentions of location so that you can attribute a configuration item and/or asset to that record via cmn_location.