Discovery Credential issue
Discovery Credential issue
Forum Posts
Resolved! Meraki SGC: Controlling which devices are written to the CMDB
Good morning! We are in the process of setting up the Meraki Service Graph Connector and would like to ensure that only our Z4 networks & devices are written to our ServiceNow CMDB. As we only have one Meraki organization and do not wish to modify an...
Resolved! Vulnerability Response integration with Wiz/Rapid7/MDE, and Service Graph Connector
Is it possible that if we already have Vulnerability Response integration with Wiz/Rapid7/MDE and also need Service Graph Connectors for them, then is it possible to not bring in the assets from Wiz/MDE via the integrations if they are already coming...
Problem with de-duplication remediation
During our de-duplication process, we have set up our default related list to ensure that change tickets, tasks and affected CIs are in our default list. However, when we look at the related list during a remediation, they always show as 0, unless th...
How do you create the Class Attributes for an Appliance
We seem to have a problem Discovering the device information due to it being an appliance. Should we A. Continue discover them as a Server, or B. Make them a child class with Model ID specifically being Appliance.
Resolved! Stale Records & Auto-Retire - Should Auto-Retire Be Used for Stale Network Devices?"
I have reviewed the analysis of stale network records and identified multiple devices marked as stale. Can we implement an auto-retire process for devices that are not present in the IP Address Management system or monitoring tools like SolarWinds?Wo...
Auto assignment of sn_cmdb_user for CMDB Workspace
How should I be managing the assignment of the role sn_cmdb_user? I would think this role should be automatically assigned in the situation a cmdb_data_management_task is assigned to a specific individual but that is not the case. I'm curious should ...
How to handle stale application CIs?
Hi There, What is the right way to process stale (not updated last 60 days) application CIs?
Resolved! L2 discovery and relationships
HelloWe want to populate our ServiceNow instance with CMDB data. We are mainly interested in network equipment data and have therefore been experimenting with L2 discovery in our ServiceNow instance. So far our discovery setup retrieves a lot of the ...
CMDB Ingestion of Configuration Item that have Duplicate Serial Numbers and Names
We have an ask to start ingesting some CIs into the Computer class that have duplicate serial numbers and names in the source data. The source data cannot be cleaned up. The only unique identifier in the source is a Device ID that will be mapped to C...
Unable to create records using Basic Class Reference Source as Identification Attribute with ETL
My organization is starting up CMDB and IT Asset Management, so we're looking into using IntegrationHub ETL to start pulling in data from our various data sources. As a proof of concept I'm trying to load Computers [cmdb_ci_comptuer] along with their...
Standalone vs Multi-Tenant Service Instance in the CMDB
Looking for some guidance that I'm struggling to find information on. We are working on maturing our CMDB in alignment with the CSDM 5 framework. Company provides a mix of standalone solutions (single build/single customer) as well as multi-tenant s...
Resolved! select "ON HOLD" option in state field in the form then it turn into progress after certain period
Hello, I Have been assigned to the task where I have field called state which is having choice like "ON HOLD" on the incident form. When I select the "ON HOLD" option it will ask me to update the "OFF HOLD Date/Time" which is another field on the f...
Discovery http Probes
Hi, We just got notified by our security team that we had a connection from our mid server to a destination server using port 80. We are informed that we should use port 443 instead. I would like to ask if is it ideal to Go to Discovery Port Probe an...
Changing Service ID password on Linux server
Good day experts I'm looking to update the service account on several Linux servers located in the DMZ. Ideally, I'd like to perform this change using ServiceNow Discovery or another automated tool, if available.If automation isn't an option, could y...
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