Is certification discovery possible through ACC( Agent Client Collector) ?
Is certification discovery possible through ACC( Agent Client Collector) ? Regards,Saranya
Forum Posts
Unable to dot walk to Device Type field of Product model table from AlM Hardware table
I am trying to filter the records based on Device Type field of the Product Model table. For this I am trying to dot walk from alm_hardware>cmdb_hardware_product_model>device type field. But I am unable to see that field in Model related fields. How ...
Resolved! Learning CMDB
Hi everyone,I’m planning to start learning CMDB and ITOM. Could you please suggest a structured learning path or key topics I should focus on to gain solid insights into CMDB?
Deduplication template doesn't correctly picking up the deduplication task.
Hi community, I am having 1000+ deduplication tasks which is not remediated yet,So I created a deduplication template, in that template , there is a condition section which is referring this "Condition to filter CIs from the template class. Only the ...
can anyone provide me the documentation on LANsweeper integration without Service Graph Connector
I have the requirement of integrating the lansweeper with servicenow, however the plugin for this integration is not compatible with current version of servicenow, can anyone help me in this, I do not have any idea on integrations.
Best pratices for [DR provided by::Provides DR for] relationship type
We have a service that provides recovery for business application data. I'm trying to determine the correct relationship between the service and the business application. Based on my research, I believe that the following is the correct relationship:...
Contract expiration field automatic update
Are there OOTB scheduled jobs that daily update expiration field on ast_contract considering starts field and current date? #contractmanagement #contract
CMDB WORKSPACE
I want to implement the what are all extended functionalities CMDB Workspace with standard Licence.Help me on this
CMDB Staleness rule
Is the CMDB staleness rule is configured OOB for all classes?Where can I modify the staleness duration because in ci class manager its non-editable.Can we set the staleness rule for principal classes only and how?We want to apply condition for stalen...
CI Search form displaying incorrect fields
When raising a change the change driver is required to add the primary affected CI to the change request. They can do this by clicking the magnifying glass next to the CI field and this then displays a form where there can search or filter the CMDB....
Create Multilevel Service Map using Tag based discovery
Hello friends, I would like to understand if we can and how we can create the multi-level Service Map using Tags. We have an automated way to populate the tags, but what i noticed in my early study, it create the map at single level not like Service-...
Resolved! How to check which users can see an Information Message in UI Builder (Admin vs Non-Admin)?
I have an information message displayed on a CMDB Workspace built using UI Builder.Currently, this message is visible only to admin users and not visible to non-admin users.I want to understand:How can I check which roles or users have visibility of...
CMDB Data Normalization in practice
What’s your most effective method for CMDB data normalization? We are coming over from Cherwell CMDB and will need to perform a good amount of normalization as part of the migration.
Mobile Agent without HAM - Managing Assets and CIs
I am not having a lot of luck finding information in ServiceNow Docs or other posts in the Community. I even posted in the HAM forum, but have received no responses. Can the Mobile Agent app be used to manage CIs/Assets without having HAM (specifical...
What is the backend table name of Data Refresh Rules ?
Anyone knows, backend table name of Data Refresh Rules which is maintained inside Recon rules. I have found a table name "cmdb_health_staleness_rule" but its related to Health, not related to Data refresh rule. If anyone can provide me please that wo...
