How have you and your company built your ServiceNow instance in the CMDB? Been teaching myself CSDM and having a number of conversations with our platform owner and architect about the right way to reflect our ServiceNow environment within the CMDB u...
Hi community, I'm actually working on Service Offering configuration, for my customer.I'm not specialized in this kind of subjects, but I have understood that a Business Service is a parent of several (or one) Service Offerings. My question is about...
cmdb_multisource_data has records but the potential Issues card -CIs not reported by discovery sources, Data mismatchand Discovery sources cards - Number of discovery sources , Total CMDB 360 recordsReconciled CIssays no data available. Please help
What type of items / attributes should be reviewed ...
Hi Community, I am currently in an exploratory phase with CMDB and Discovery, and part of this is to get an accurate health report of our current CMDB which is currently only being utilized via an integration with SCCM. We've noticed that everything ...
I have completed the deduplication of CI data, merged duplicate records, and created new CIs. As a result, we now have well-mapped Business Services, Service Offerings, and Application Services in our DEV instance.I would like to promote these change...
Is it possible to configure ServiceNow to be able to copy files and paste them into Incidents, Forms, KBs, Catalog Requests? Instead of having to save an image or file and then attaching.
Hi All,We recently noticed that a CI had an outdated IP in CMDB, even though the CI was discovered with a new IP.How can we ensure that discovery automatically updates existing CIs when their IPs change in the future?
Hello, has anyone created a discovery method/script/mechanism to discover Sharepoint Online sites to populate a set of application CIs for operations works? Or does anyone have an example of how you have managed Sharepoint Online management through ...
Dear all We import CIs in various ways (due to our history). We use transform maps, the Integration Hub, and the Integration Hub ETL. Unfortunately, the IRE is only used by default with the Integration Hub ETL. For transform maps, a script should be ...
Subject: Dictionary Override – Reference Qualifier blocking custom Script Include logic for filtering Department field. Hi all,I’m working on a use case in ServiceNow involving the cmdb_ci_business_app table.In this table, there are two reference fie...
Hi Team , we have requirement based on the CMDB group , we need to show Over all score .1- Overall score - Based on completeness , compliance and correctness what formula is used here ?2-how we can map the requirement based on the group (planning the...
I'm planning to utilize the Data Manager to certify some of the data within our CMDB. I created a policy, scheduled it all works perfectly. Tasks are generating to the group/people I defined. That part is clear and works as it should. But my question...
Ignore this. Was creating article. Not able to delete this
Hi,With discovery for database instances, i have realized that sometimes it injects data for example in class 'Oracle Instance', and some other times in "Oracle DB services". What is actually the difference between the two?
