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How have you built ServiceNow in your CMDB using CSDM?

How have you and your company built your ServiceNow instance in the CMDB? Been teaching myself CSDM and having a number of conversations with our platform owner and architect about the right way to reflect our ServiceNow environment within the CMDB u...

Lisboa by Tera Expert
  • 631 Views
  • 1 replies
  • 4 helpfuls

Resolved! Business Services - Service Offerings - Categories

Hi community,  I'm actually working on Service Offering configuration, for my customer.I'm not specialized in this kind of subjects, but I have understood that a Business Service is a parent of several (or one) Service Offerings. My question is about...

CMDB 360 cards not populating

cmdb_multisource_data has records but the potential Issues card -CIs not reported by discovery sources, Data mismatchand Discovery sources cards - Number of discovery sources , Total CMDB 360 recordsReconciled CIssays no data available. Please help  

Theeptii by Tera Contributor
  • 1074 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to exclude a CI Class from CMDB Health Check

Hi Community, I am currently in an exploratory phase with CMDB and Discovery, and part of this is to get an accurate health report of our current CMDB which is currently only being utilized via an integration with SCCM. We've noticed that everything ...

Copy/Paste Attachments Into Incidents/Forms

Is it possible to configure ServiceNow to be able to copy files and paste them into Incidents, Forms, KBs, Catalog Requests? Instead of having to save an image or file and then attaching.

adamtoth by Tera Contributor
  • 997 Views
  • 6 replies
  • 1 helpfuls

Why did CMDB show an outdated IP for an existing CI ??

Hi All,We recently noticed that a CI had an outdated IP in CMDB, even though the CI was discovered with a new IP.How can we ensure that discovery automatically updates existing CIs when their IPs change in the future?

Arjun Arjun by Tera Contributor
  • 318 Views
  • 1 replies
  • 0 helpfuls

Sharepoint Site Discovery

Hello, has anyone created a discovery method/script/mechanism to discover Sharepoint Online sites to populate a set of application CIs for operations works?  Or does anyone have an example of how you have managed Sharepoint Online management through ...

James Owens by Tera Contributor
  • 338 Views
  • 1 replies
  • 0 helpfuls

CMDB Health calculation

Hi Team , we have requirement based on the CMDB group , we need to show Over all score .1- Overall score - Based on completeness , compliance and correctness what formula is used here ?2-how we can map the requirement based on the group (planning the...

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pramn by Kilo Sage
  • 323 Views
  • 1 replies
  • 0 helpfuls

Data Manager policy's instruction in the Task

I'm planning to utilize the Data Manager to certify some of the data within our CMDB. I created a policy, scheduled it all works perfectly. Tasks are generating to the group/people I defined. That part is clear and works as it should. But my question...

paulamrowcz by Tera Contributor
  • 897 Views
  • 4 replies
  • 1 helpfuls

Ignore

Ignore this. Was creating article. Not able to delete this

Pratiksha by Mega Sage
  • 480 Views
  • 1 replies
  • 0 helpfuls

Difference between Database service and database instance

Hi,With discovery for database instances, i have realized that sometimes it injects data for example in class 'Oracle Instance', and some other times in "Oracle DB services". What is actually the difference between the two? 

lmundere by Kilo Sage
  • 575 Views
  • 2 replies
  • 2 helpfuls