Custom durations do not support SLA pause conditions.
Hi All,Problem: SLA pause duration seems not working. we tried creating custom script to calculate duration in SLA definition, so with this SLA pause conditions not working? is this known issue?
Forum Posts
Resolved! Using Dynamic CI Groups to set Support Group
I'm trying to set the Support Group on several related CIs. I have created a Dynamin CI Group and related CI Group. This is populated via query. This part is working fine. The CI's still have the Support Group set to null. Do I need to create a T...
Resolved! After Retirement of the CI mananged by is set to empty
Hi, i am not able to find the code whoch sets the mananged by field empty, after the life cycle stage status is set from the customer to retired. From my perspective of view this seems to be a schedules script which is triggered every 5min.See the sc...
ServiceGraph connector For SolarWinds - Change Class Name
Recently we have installed the ServiceGraph connector for SolarWinds in one of our client environments and retrieved the Orion Data to the ServiceNow CMDB instance. We have used default data sources and added 2 customer fields to current data sources...
Understanding Pattern-Based Discovery in ServiceNow Blog
With increasingly complex and dynamic IT environments, the classic approach to Discovery, which relies on probes and sensors, is undergoing change. ServiceNow has launched Pattern Operations, a new and improved approach to exploring your Configuratio...
Uncovering the Invisible: How ServiceNow Discovery Maps Your IT World
In the current intricate IT environment, the task of having a correct and current Configuration Management Database (CMDB) is a challenge of monumental proportions. ServiceNow Discovery is the engine that drives the IT Operations Management (ITOM) an...
Analysis of the content of a CMDB table
Hello,I am looking for a report or a tool wich could produce the following report for any given table :Quantity of records in the tableFor each field in the table :- Quantity of distinct values- If the field has less than 11 distinct values, list of ...
(Article 1_TM) My experience - How I pass CIS – Data Foundations (CIS-DF) exam & few Tips
On 30th January’26, I passed the ServiceNow CIS – Data Foundations (CIS-DF) certification.Since then, I’ve received several individual requests for the guidance on CIS- DF preparation over LinkedIn and Teams.So, I decided to write a blog which will...
Active install = False for the latest version
Pls let us know Why active install is false on the lastest SW version, where the old versions show as active install is true. Why active install is false on the lastest SW version, where the old versions show as active install is true.
Identification Simulation: Testing IRE Rules and Creating Mock Data
Hello community,During my preparation for the CIS – Data Foundations, I came across this little helper tool that I hadn’t heard of before. While many of you ITOM experts may already use it regularly, I don’t; and that’s exactly why I want to share m...
Dell Elastic Cloud Storage Discovery
Hello, Has anyone managed to discover Dell Elastic Cloud Storage? I have been trying SNMP but that doesn't seem to be working. Please advise. Thanks!
Rapid7 InsightVM CMDB Integration for Zurich
Rapid7 InsightVM CMDB Integration is currently qualified only up to Yokahama. Does anyone know Rapid7's plans to release it for Zurich? I've asked our internal Rapid7 team to post this question to Rapid7, also.
Dependent CI Retirement
Hello. I am newer to the ServiceNow administration, so please bear with me. I have been trying to use the CMDB Data Manager to configure the retirement of CIs and also dependent CIs. All of the plug-ins that I have read are needed were already previo...
PC Backups as Configuration Items?
Has anyone out there leveraged the CMDB to track specific PC Backups? We have a couple business cases where we need to track a specific backup of a physical or virtual PC (not a server). These backups need to be held and secured until such time as t...
Hardware status and Substatus OR Install status on CI-classes with Hardware devices
Hi,I am facing a possible issue in the use of Hardware status and Substatus versus Install status. Following the documentation Hardware status and Substatus should be used on CI-classes that contain hardware CI's while Install status should be used i...