How the create the new field in the CI Class Manager view
Hi All, Is there any way to add the new custom field on the CI Class Manager view (check the below screenshot)?
Forum Posts
Resolved! IntegrationHub ETL: How to update list field type?
Hello, The requirement is to define if a server is monitored and, if it is monitored, we would like to know which monitoring tool is used. In our case, we have 3 monitoring tools : PRTG, SOC, CloudNetCareInitially (3 years ago), only PRTG was in the ...
Info required on working with Discovery and Service Mapping
Hello all, Good day!!We are going to start working with CMDB using Service-Now provided ones Discovery and Service Mapping.I request you all to guide me in understanding the below questions. 1, I came to know that we need to have ITOM Visibility lice...
Resolved! can we use two orderBy() in one GlideRcord() ?
I am trying to sort a record with one column and based on that sort it with another Column of a class.
Pushing CMDB data from Instance 1 to Instance 2
We have a requirement to push CMDB data available in Instance 1 (PROD instance) to Instance 2 (another PROD instance). While it is possible using various options like APIs, Service Bridge (soon) etc., question would it lead to license cost on Instanc...
How to stop update selected for mass update in CMDB
Hi All,I want to stop the update selected Context based on the managed by group:Ie: I should only be able to update only those CI with managed by group which i am part of:suppose there are5 CI with managed by group A2 CI with managed by group Band 3 ...
Azure Discovery
Hi, I have seen a pattern where we are getting Azure Cloud Data Center discovered (We have access to only 2 Data Centers) however during discovery process I can see all Data Center present in cloud. Is there way to restrict this inflow?
Resolved! pls advise to update dictionary override value.
Hi,I want to modify reference qualifier in dictionary override (sys_dictionary_override) to display CI values* Base table = task, Table = incident, Column name: cmdb_ciReplace reference qualifier value with this encoded query: operational_status!=6TH...
What are the most impactful changes in CSDM 5.0 for organizations already aligned with 4.0?
Hey team how are you?So I'm wondering here What are the most impactful changes in CSDM 5.0 for organizations already aligned with 4.0?And how should we prioritize adoption of the new 'Service Offering in Place' guidance?"I'm looking to understand fro...
Data Manager Policy to exclude CIs that are associated to tickets
We're currently creating Policies to retire, then delete stale data that have no tickets associated to CIs within specific CI Classes. Has anyone come across this use case and successfully implemented it? I haven't been able to find anything related...
Service Graph Connector Intune not transforming the data
I have enabled the Service Graph Connector for Intune, and we got the data into the respective import set tables, and it got processed. But it didn't transform it, and none of the records were inserted into the target tables. Do I need to modify any ...
Robust transform map target List field
Hi All Just wondering whether anyone has any example scripts of importing into a Glide list through Robust transform ETL. I currently have a table lookup which updates fine if 1 sys id. However I require sysid's to append to the field. Thanks
Ipfabric-snow integration process flow and further steps
Hello all, @Ankur Bawiskar @shloke04 @amitgujarathi To sync devices from IP Fabric's Inventory to ServiceNow's CMDB Network Gear Table. We have been working on integrating ipfabric-snow with our ServiceNow instance, following the steps outlined in t...
Can I use IRE APIs to Delete a CI relationship?
Hi, In one of the integrations to create and update CIs, we are using IRE APIs. - createOrUpdateCI.I can create the relationships using this by sending the relationship data in JSON format, but I am not able to delete relationships using this?Is ther...
Resolved! CMDB Retirement Custom Definition
Hello All,We wanted to archive one ci in our instance.So we have created a CMDB Retirement Custom Definition and also we have published a policy in cmdb data manager. Attached are the screenshots.Actually wanted to understand whether i have made the ...
