I Need help with CMDB updation of operational status as per best practice?

[Harsh3842]

Hi All,

I have got a requirement if the Asset Team is making a CI or a record in the Hardware (alm_hardware) state field to "Retired" then in configuration item (cmdb_ci) table the Operational status needs to be changed to Retired and vice versa if in the Hardware table the CI/Record is changed back to In use then in the Configuration Item table the operational status should change to "Operational".

My doubts are I have found a table by name Asset CI Install Status Mappings (alm_asset_ci_state_mapping). My question is:

1. What is the significance of the table?
2. Do I need to utilize and update this table for future reference as I can only see there are 47 records in the list view?
3. Is updating the Table is a best practice?
4. Is even updating the table required in this case?

Please help me with the requirement OR please share some links where I can go and check it

Thank you

[Tanushree Maiti]

Hi @Harsh3842 

First I will suggest you to read this article though its a old one.

https://www.servicenowelite.com/blog/2013/12/20/how-to-sync-assets

1. What is the significance of the table? Ans: ServiceNow Asset-CI Install Status mappings synchronize Asset States (e.g., In Use) with Configuration Item (CI) Install Statuses (e.g., Installed) to maintain data accuracy between ITAM and CMDB.  Refer: https://www.servicenow.com/docs/r/it-asset-management/asset-management/t_CreateAssetandCIInstallStat...
2. Do I need to utilize and update this table for future reference as I can only see there are 47 records in the list view? (If you have any custom state value of CI , in order to  sync that custom state of CI with Asset, You need to create map here) Though OOB is always recommended.
3. Is updating the Table is a best practice?  No, until and unless you are getting any Customization requirement 
4. Is even updating the table required in this case?  (question is not clear)

Refer: https://www.servicenow.com/docs/r/zurich/customer-service-management/create-a-sync-between-an-instal...