i need to work on cmdb ,how can i work on dev to test instance.

[Pradeepkr]

I need to implement CMDB in an organization. I want to know how can i operate and do changes without having any impact on real environment. How the development instance and test instance works. what steps i need to follow so that the part done in development instance can be transferred to production. 

[Peter Bodelier]

Hi @Pradeepkr,

That depends on what you want to do.
Are you going to do configuration which needs to be transferred, or do you want to prep the data, and move that to production?

[Pradeepkr]

i Need to work on someone CMDB that is not healthy want to make it healthy and accurate.For that i need to discover the cis again and have to set new IRE also .Once this completed then want to replicate same in Production.

[Peter Bodelier]

Allright.

How your client works with the dev/test instances, is really up to them. So you should ask that part internally.

Because you want to correct data as well, I would advise you to request a clone from prod to dev and test, so that you are working with recent data.

However, you will need to keep in mind how you are going to handle changes in prod in between the clone and go live of the new data.

The configuration should be captured in update sets, and moved between the instances, (or application customizations if used by your customer)

[kriangkrai]

Hi @Pradeepkr ,

You can request a ServiceNow Personal Developer Instance (PDI) via https://developer.servicenow.com/ which you can test, develop and/or POC for your organization.

Then, you may visit Now Learning to review some courses like:

Introduction to the Configuration Management Database (CMDB)

Configuration Management Database (CMDB) Fundamentals 

ServiceNow Administration Fundamentals On Demand 

Hope this help.

Oat