Retrieve Merged CI data in ServiceNow CMDB
Hi Team,I have merged two CIs and the relationship data didn't get copied to the primary CI from merged CI. Is there a way we can retrieve that merged CI to get the lost relationship data?Thank youUttam Sai
Forum Posts
Oracle GLAS License COunt for Virtual Servers
Hi,We are doing a POC on one of the ITOM feature "Oracle Global License Advisory Services" to know the Oracle License count. However, it gives the right result for the Physical DB servers on which Oracle DB instance are running. Said that we have ...
Classify Ip Switches as Network Gear
HelloI have the requirement to have some CIs that are currently being classified as cmdb_ci_ip_switch or other classes descendant of cmdb_ci_netgear classified as Network Gear.If I manually downgrade them to netgear, then discovery will upgrade them ...
Cisco wireless access point disocvery
Hi , I’m working on ServiceNow Discovery to identify Cisco Catalyst Access Points managed by a Cisco Wireless Controller. This returns what Cisco calls the Base Radio MAC address, which is used as the AP’s identifier.However, I’m trying to confirm i...
Resolved! Change Health Dashboard pie reports of CIs by discovery source to another metric
Hi, my org is looking to use CMDB Health Dashboard more and share this with a wider audience.One of pie chart reports on each metric tile is CIs by Discovery source e.g. from ServiceNow's product docs Is it possible to change this Pie report so it ...
Resolved! Need help with CMDB cleanup options
Hi ,We are planning to Cleanup some unwanted CMDB CIs . Is there a way we can Hide or deactivate them before deleting them later.Thank youUttam Sai S
Resolved! Software Installation
process by allowing users to request applications directly from the ServiceNow Catalog. Once a user selects the required software Automated Device Enrollment: Upon approval, ServiceNow communicates with Microsoft Intune to automatically add the user’...
Resolved! import set table
HiI have a question about import set table.Is it possible to use the import set table used by Robust import set transformer in a transform map as well?
Discover single stack IPv6 devices
Anyone able to successfully discover newly deployed single stack IPv6 devices? ServiceNow apparently doesn't have this capability yet for the one they have for IPv4 devices. Opened a case with them but they came back with the 'solution' that works on...
Resolved! Error in Discovery.
Hello Everyone,Good day!Can anyone tell me what is the process to troubleshoot if I my discovery was failing & getting error "Active, Couldn't Classify".I was trying to discover "windows" & "Linux" device's. Below are the steps which I did to trouble...
Resolved! Install status as Absent
Hello experts - I am in the process of cleaning up my stale CI data from CMDB, while I did some basic analysis, I found more than 85K CI are in "install status = absent", I took the most recent discovery as 90 days. but no clue why this Install statu...
Resolved! Bulk Upload from a catalog form to cmdb_ci table
Hi I need help to create a bulk upload , so my requirement is if after submitting the catalog form with excel that data needs to be created in cmdb_ci table. I have created an custom table to use it as a staging table, and a data source and transform...
Red Panda Discovery
How are you model and discover Red Panda components in your environment? There are no OOTB Classes for Red Panda components, and we're challenged on how to represent and discover these.
CMDB Classes are not switching via ETL
Context: I’m moving CIs between classes: cmdb_ci_hardware_mainframe ↔ cmdb_ci_mainframe using two ETLs:It works in DEV and TEST but fails in UAT: no records move to the destination class even though the ETL definition, entity mappings, and sys_proper...
Where is the Health dashboard over all score stored?
Hello , Where is the health dashboard overall score stored?Much appreciated your help.
