Is there a way to get a report from ServiceNow on the number of Helpdesk tickets left open each day for the last 12 months? To clarify, this is not the number of tickets created each day. It is the number of tickets still open after each day.
In ServiceNow, the related list for Change Request has items such as "Affected CIs" and "Impacted Services/CIs".For example, suppose that a Change Request record is decided to "upgrade the OS", a CI is registered here, and the record is then Closed.W...
HELLO , REQUIRED HELP @Ankur Bawisk @Vasantharajan N I HAVE TRIED TO SETUP CMDB 3C RULES IN UAT , BUT IAM HAVING SOME ISSUES I NEED CLARIFICATION TO SEE CONDITIONS , TO MAKE DASHBOARDS WITH CORRECTNESS 95% , COMPLETENESS 85% , COMPLAINCE 80% . DUE ...
We're currently running Xanadu Patch 7. I used the provided utility to convert our existing Data Certification schedules into the new Data Manager Certification policies. Previously, we assigned certifications to the "Product Owner" using the assign_...
I am unable to fix the issue of Service Mapping. Where I am seeing lots of similar issue on different ips. This is the different error No process detected on host, that is listening on port 14,502. The IPs are getting updated while doing quick discov...
Hello everyone, I have a problem, my transformation map is not working correctly, it only recognizes 1 record within Excel and simply ignores the rest. both ixist in cmdb my coalesce is the access id and the line record found record not found
I am making a dashboard that tracks health remediation tasks like duplicates, orphans, stale, and missing recommended. I would like to make a bar chart that shows the top 10 'Supported By' that have the most open tasks. This requires dot walking from...
Not able to activate TSOM plugin in my instance, it is purchased but not able to install?
I am using a variable lookup select box in my catalog and the column is refering to the reference field from another table if I var a = g_form.getValue(lookup Variable) what is the value I am going to get ?
Description: When creating a retirement policy for CI Class of computer for CIs where the name starts with v99 or v91 (VDIs) and the most recent updated date is within the last 7 days, the filter is ignored. if I search within the computer class with...
External URL (Hosted Solutions) Inventory or Discovery into CMDB How can we have these URL's inventoried into CMDB?
Hi All, I want to rename the current assignment groups but first I want to change it in Dev environment so that with the help of "Local Update Set", I can record the changes and same can be pushed towards Test & Production environments with same loc...
HELLO , COULD YOU PLEASE LET ME KNOW IF ONE HAVING ANY IDEA HOW TO SETUP CMDB 3 C RULES IN UAT.
Hi All, How can i find the plugins "Service Graph Connector for JAMF" in my PDI. to integrate jamf with servicenow. i am able to see Service Graph Connector for SCCM and Service Graph Connector for Solarwinds. Build name: YokohamaBuild date: 04-02-20...
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