Hi communityWe currently upload CMDB data manually into ServiceNow. We would like to automate this process so that the data is regularly imported or updated in the CMDB without manual intervention.Could you please suggest the best approach or best pr...
HI just got upgraded to Zurich and at the CMDB data management workspace each time i configure a policy and want to publish i get this error " Invalid configuration found for policy''
I am trying to have a 3C health dashboard analyze a group of CIs that are specific to my organization. I can get the list of CIs by Joining these 3 tables: cmdb_ci_service_auto, cmdb_rel_ci and cmdb_ci .things that i have tried,Created a health group...
I'm currently looking at tracking SIM Cards in the the ServiceNow CMDB, and there is the SIM Card (cmdb_ci_sim_card) available for this purpose, but a thing that strikes me as odd is that there isn't a reference field to link a SIM Card CI to the dev...
Hi team, I want to develop personalised dashboards tracking the data quality of CMDB CIs marked as Principal CIs. I cannot find a way to create a report where the scope is cmdb_ci (where cmdb_class_info.principal_ci is set to TRUE). And then I will a...
Hi there, Under the CMDB Health Dashboard, we have scheduled jobs that are currently accessible only to admins (read/write). How can we make those five OOTB CMDB Health scheduled jobs editable for cmdb_admins as well?Would creating an ACL on the Sche...
Hi there, Under the CMDB Health Dashboard, we have scheduled jobs that are currently accessible only to admins (read/write). How can we make those five OOTB CMDB Health scheduled jobs editable for cmdb_admins as well?Would creating an ACL on the Sche...
Hi CommunityI'm facing an issue while trying to update the Company field in an Application Service record. When I attempt to change the company from Company A to Company B, the change doesn't persist. After saving, the record reverts back to Company ...
I have created and executed Data Managment policies in the CMDB workspace. I have the admin role however I'm unable to locate / access the Data Certificaiton Dashboard. Below is a link to the dashboard I am working to locate. Any help will be apprici...
We need to update only cmdb_ci_computer table " Category" and " sub - category " field's string to Choice and thos chnages are not effect to the parent table (cmdb_ci) and any other child tables (cmdb_ci_server, cmdb_ci_backup_server ) these type...
Hi guysI am having a weird issue were my one identification rule is not working. The Identification rule is only set on name because there will be multiple data sources updating parts of the ci. The target table is set to a CMDB table extended from c...
Morning, all. We stumbled across an issue while doing some data reconciliation that has raised concerns and I'm hoping someone has more insight to the issue. In our TEST instance only, the OOB "archive configuration items" rule was triggered earlier ...
We are looking to validate CI relationship mappings for our database CIs. Is there a recommended way to export all database CIs along with their associated dependency views? We use ServiceNow Discovery.
Hello Everyone,If a discovered device is classified incorrectly or showing it into different table (e.g., Linux/Windows showing under Computer table or Firewall under IP Router table), what is the step-by-step process to troubleshoot and fix this?Can...