I am not having a lot of luck finding information in ServiceNow Docs or other posts in the Community. I even posted in the HAM forum, but have received no responses. Can the Mobile Agent app be used to manage CIs/Assets without having HAM (specifical...
Anyone knows, backend table name of Data Refresh Rules which is maintained inside Recon rules. I have found a table name "cmdb_health_staleness_rule" but its related to Health, not related to Data refresh rule. If anyone can provide me please that wo...
Hi Using IntegrationHub ETL, is it possible to ignore certain rows with specific values? By ‘ignore’ I mean do not insert the row into the target table. Thanks
I’m a Business Analyst responsible for CMDB go-live in a ServiceNow implementation.Our core team includes:CMDB ArchitectCMDB Process OwnerDeveloperProject ManagerI work very closely with the process owner.So far, I’m involved in:Driving agreement on ...
Hi, I need to ensure that the Data Refresh Rules are working correctly.How can I test it? I tried to execute Data Collectors Jobs related to Stale indicators or related to CMDB,and execute all the CMDB Health Dashboards Jobs to get my test records...
Why does ServiceNow CMDB use a model where classes and tables are the same, while other modules in ServiceNow treat them differently? Justify.
Hi Community,For those who have implemented or are actively adopting the Common Service Data Model (CSDM), I’m interested in learning from real-world experience this go around. What were the top three challenges you encountered during your CSDM imple...
I have a lab instance for CMDB training. In the CMDb Workspace --> CMDB 360, the panel for Discovery sources is empty (picture below). Shouldn't it show at least 1 source, ServiceNow, for the pre-filled CIs in the system?
I'm creating a script to deactivate configuration items that are outdated, meaning those that haven't been discovered in over a month. The lifecycle stage and lifecycle stage status fields are active, and that's why we decided to use the latter. Is t...
I need to create a new tab in the CMDB Workspace to provide a consolidated and organized view of key CMDB health and governance indicators. Can somebody tell me how to do it?CMDB Indicators DashboardThe dashboard includes the following indicators:CI ...
HiI had a RequirementI want to add a new field in all the forms for determining Tax Situation in Brazil. - We would like to create a new field named "Tax Situation". - The field will be a dropdown with the following options: 000 – Full Taxation 410...
There is a bug raised on Incorrect Configuration of the Nodes for Storage Devices in SNOWExcepted results:The nodes should NOT have upstream and downstream relationships with both clusters. One node should only have a relationship with one cluster. A...
Hi everyone,I’m working on integrating ServiceNow with Rubrik using the Service Graph Connector. The MID Server is online and validated, but the connection test continues to fail with the following error: The current operation ended in state: ERROR. ...
Hi ServiceNow Community,I need some clarification regarding a custom attribute I created in ServiceNow with the Integer data type.I observed that the value is displayed using a comma (,) instead of a dot (.) as the decimal separator.For example:Expec...
I’m working on a ServiceNow Transform Map where a source field maps to a reference field on the target table (e.g., company → core_company). The target table includes both customers (customer=true) and vendors (vendor=true), but I only want to link v...