Inbound Email Signature translated into hyperlink

[ebetuer]

Hi All,

What needs to be done to avoid inbound email signature icons/images to be translated into a hyperlink.

Please see images below:

[Peter Bodelier]

Hi @ebetuer,

Please share your html code in order for us to help.

[ebetuer]

It is random as we are receiving email from different client with different images on their signature.

[Peter Bodelier]

Ah, so it is for incoming emails. It helps to give details when providing a requirement. 😉

I don't think you can do anything about this, since it is outside of your control on how they are sent.

Still not sure what your full requirement is, but if you want to prevent these hyperlinks to be added as comments in an incident for example, you would have to exclude them in your inbound action using a regex for example.

[ebetuer]

Originally, email signature sent to our servicenow is images, but servicenow is translating it to hyperlink, how can we avoid this?