We identified a group of ~25 principal CI classes to filter on, to improve navigation so that we don't show millions of available CIs for Changes and Incidents. All of those principal classes have ownership defined. The problem is, users want to crea...
1) I have created a data source and attached excel. There are 2 columns ci_number_1 & ci_number_2 which form a pair of config_item_id. 2) I am using this in a transform map and need to create a onafter transform script which will fetch the sys_id ...
Source 1 says name of CI is 'APPLE' (caps) and source 2 says 'apple' and this is considered as DATA MISMATCH by ServiceNow... how to control this?
someone please advise on below question. As Intrum requires to associate each service to appropriate cost center, please describe proposed integration of Cisco platforms with CMDB to provide comprehensive overview of current assets including support ...
Has anyone been able to create an expense line from the CI Rate card that is prorated? We are trying to set up monthly billing on some assets in the CMDB but want to prorate from the date the asset is created and not charge the full month.
Hello, How to discover EMC PowerStore 7000T storage device in ServiceNow, please help with prerequisites. Thank you
Hi Everyone,Can anyone suggest how to move ci from one instance to another, I tried using update set but relationship is not getting captured.
When I am trying to create a record from spm_service_portfolio, I am facing this issue (attachment was added ) I am facing this issue only in production,Could some help me regarding this (a bit urgent )
Hi Community,I'm currently building a maintenance plan report in ServiceNow, starting with the cmdb_ci_storage_device table. My goal is to add a column that displays the Service Offering Name associated with each storage device.Here's the challenge: ...
HI All,The CMDB Data in my client's cmdb table are supported by two different vendors but the data is stored in same table. This means my recommended fields are different for two different vendors whereas in our OOB CMDB Class manager, i can add only...
Does the Agent Client Collector "Host data last collected" update the Most Recent Discovery Field in the Servers CI?
Currently in ServcieNow we are receiving MCS servers from AWS but it should be decommission in ServiceNow. Since the server removed from AWS, still the server is discoverable in CMDB. We received confirmation from AWS team that the server is no longe...
Hello , We have integrated Microsoft Intune and Jamf with Our ServiceNow instance, We are importing all computers and mobile information from these two connectors. Our query is if any software is uninstalled from any mobile/computer will that softwar...
Hello Experts, I need your help to understand one the requirement that i got yesterday. I was told to work on task about how can we discover AWS infra components like Firewall & SSR routers and virtual machine .But we do not have AWS Discovery plugin...
Hi team, 'New Cis' in CMDB Workspace is showing data of 2 days back. I need to view today's or Yesterday. How to modify the filter.? Here its mentioned like 'Data from June 11' but the count is from June 10. I verified in CMDB table. Regards,Saranya...
