Shazzam batch size
Shazzam batch size by default is 1000. i have to discovery 3300 computer devices in that case what should be my Shazzam batch size and how can i manage it from ip range.
Forum Posts
Resolved! How are Manual Endpoints from Calculated Application Services maintained
Hi all,We have created Calculated Application Services based on the relations. When CIs are retired and relations are removed we notice that some of the manual endpoints remain. Question:- How is the maintenance of manual endpoints arranged? - Does...
CMDB Remediation/Health Metric
Hi all,Currently working on the following:As a owner of servers, I would like to be automatically notified when certain data is missing from the CIs. So obviously, the place we can see this is at Configuration > CMDB Dashboard > CMDB View Following f...
Discovery Schedule for Data Center Devices Not Completing After Yokohama Upgrade
Hi everyone,We recently upgraded to the Yokohama release and have encountered an issue with one of our Discovery Schedules targeting data center devices. The schedule starts as expected and the IP ranges are correctly configured, but the discovery pr...
Retirement policy is generating 2 approval tasks for each user in the approval group
I have a retirement policy set up via CMDB Workspace Data Manager and assigned to a specific user group. This policy is generating 2 approvals for each member in the group and i cannot figure out why this is happening. Does anyone have an idea?
Resolved! About dictionary override
Set the following fields to be mandatory AT ALL TIMES for incident records: - Caller, Category, Subcategory, Configuration item, Assignment group and Short description.
reminder notification
How can a trigger a reminder notification for 10th 15th 20th day of the month to a user.
IRE Question
Hello all, I see some articles, some community questions regarding Identification and Reconciliation Rules.Can someone explain me the below question? We will configure Identification rules and as well as Reconciliation rules.I have read that, based o...
Resolved! Azure cloud discovery error on stage 43.2.2
Hello, We are using azure cloud discovery to discover azure CI. We setup cloud admin portal for the instances, and run the classic discovery for the server. I notice 2 issues : 1. There's no relation between the instance and the server.2. Some field...
Resolved! How do you mass add CI's to a ticket?
We need a way to add hundreds of devices to tickets.....especially for class computer.
Discovering EMC Isilon storage device - discovery failing at identification phase
While discovering EMC Isilon storage device getting error at identification phase,Discovery status is FAILURE, Identification sections in pattern failed: section: Identification, error: class java.lang.String cannot be cast to class java.util.List ca...
Some Impacted Services/CIs are missing on the list
Hi guys, I need help on what seems to be the problem with our UI Action Refresh Impacted Services. Some Impacted Services/CIs of the Affected CI are missing on the list whenever we click the Refresh Impacted Services. For example, In this screenshot,...
Resolved! CMDB Workspace Inaccuracy
Hello, I was checking out CMDB 360 in workspace and I can see there that "Total CMDB 360 Records" is having 17 million records. However, when I checked the cmdb_ci table it is fetching 24 million records. How can this be fixed?
Service Graph Connector – CIs Not Updating for Parent Domain User in Domain-Separated Instance
Hello, We are using the Service Graph connector to integrate our domain-separated ServiceNow instance with Tanium. I’ve encountered an issue where Configuration Items (CIs) created by the integration during the first run are correctly placed in the e...
Resolved! CMDB | CMDB ServiceNow | Is Your CMDB in ServiceNow Lying to You? Here’s How to Fix It
If you're managing a CMDB in ServiceNow, it might not be as accurate as you think. Just this month, I audited three enterprise CMDBs. All three were riddled with issues, ghost servers still marked active, apps assigned to employees who left years ago...
