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Resolved! New CI Class create

Dear forum,after the creation of a new CI class of an existing upper class, I'm not able to see this new class listed unter hierarchie of all classes.Is there anything additional to perform after the classe has been successfully created ? If I try to...

seroucherah by Tera Contributor
  • 2181 Views
  • 7 replies
  • 3 helpfuls

Discovery status is FAILURE

Hi Team, Created customized Application pattern for one of the host and in the debug mode the patterns are successfully, but after i run the discovery against the host, its showing below error:"Identification Engine: Discovery status is FAILURE, Disc...

Community Alums by Community Alums  
  • 5066 Views
  • 11 replies
  • 2 helpfuls

Discovery

We have SCCM and Intune in place to update computers/Laptops (EUD). Looking ways to stop Discovering workstation devices. Dont have the posibulity to exclude IPs as we have IP ranges all over the places. looking for other ways to exclude.  Please let...

giridhar1 by Tera Expert
  • 1170 Views
  • 3 replies
  • 0 helpfuls

Csa question

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)A. Service ProcessesB. User PermissionsC. Tables and FieldsD. A DatabaseE. The Dependency Viewwhat is the answer for this question?

swethascse2 by Tera Contributor
  • 1978 Views
  • 7 replies
  • 4 helpfuls

Resolved! Hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace

Hi, I would like to hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace for non CMDB Admin just like the 'Management' tab on the CMDB Workspace. Does anyone know how this can be configured?     Regards, Ayman  

Screenshot 2025-08-21 at 14.03.04.png
ayman_h by Kilo Sage
  • 2655 Views
  • 9 replies
  • 4 helpfuls

Resolved! Mandatory fields & intent of certification tasks vs. other tasks

Is it possible to make a field in a certification task required? We have a lot of users who complete certifications leaving some fields blank. (Blank fields are the result of fields not being required while a business app is in non-prod, but then are...

Karen_K by Tera Expert
  • 1680 Views
  • 4 replies
  • 0 helpfuls

Aruba Access Point Serial number update set

We are having an issue with discovery not pulling in the serial number for the Aruba Access Points. I opened a HI ticket (A year or so back) and they cannot help us because we are using a custom probe.  We were directed to the ServiceNow Community an...

darrian1 by Tera Contributor
  • 1705 Views
  • 1 replies
  • 0 helpfuls

CMDB Data Certifications on CMDB Workspace

Is it possible to create a template or otherwise reuse an existing policy in the CMDB Workspace?  We have to certify about 40 Principal Classes, which will use many of the same criteria.  Yet I can only see how to create each policy from scratch.  Wo...

regarding ire call

my requirement is through import sets i will load the excel sheet data which hs duplicate ci's as well,i need unique ci's in the cmdb_ci_computer table.how to invoke/call the ire through transform script ,so i dont want duplicate ci's in cmdb_ci_comp...