We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
They have different SERVICE CLASSIFICATION, do you also differentiate their CLASS?
I've been looking at different API documentation workflows for ServiceNow, particularly for teams working with Scripted REST APIs and integrations.One thing I find interesting is that ServiceNow can export REST APIs as OpenAPI specifications. That ma...
Created "send email" action in the flow for the Request . The email is triggered and can see in email log in Dev instance. I moved the update set to Test and the email is not seen in email log for the request submitted. Checked the flow execution the...
Hi there please advise what is the preferred way to add users to entra security groups via cat item. does servicenow need to import users and groups GUIDS from entra int servicenow? or is there a easier way is there similar free entra type cloud pla...
Hi All,When i export the data from the below dashboard in the finance request report in to the excel format the actual elapsed time shows the data in milliseconds .Here i want the data to be in same format as shown in report when downloaded tooHow sh...
Hello Community,I’m trying to create a report and dashboard in the Zurich release of ServiceNow that shows all of our network assets along with their In‑Service (Install) Date and End‑of‑Life (EOL) Date.Specifically, I need to include these CI types:...
We are looking at how to automate the creation of Tag-based Service Maps from Candidates as the volume of services that we manage is quite high. While reviewing the svc_by_tags_candidates table, I noticed that there is an attribute named scheduled_fo...
We have the credentials which has reader access to all the subscriptions which discovers data from all data centers related resources successfully.But we wanted to restrict the datacenters to only few and drop the other data centers before it inserts...
Hi All, We have a customer where the PA components, including PA reports, indicators, indicator sources, breakdowns, breakdown sources, dashboards, and related configurations, were created directly in the PROD instance. We now need to migrate the das...
There’s an old saying in Silicon Valley: it takes five years to become an overnight success. In the world of ERP, it sometimes takes a little longer; mostly because ERP projects have a way of absorbing time, money, and optimism in quantities that wou...
I have created a role that contains the Impersonator role (Non-Access Role → Contains Role → Impersonator).In a catalog form, I have a Role variable that references the Contains Role table.This catalog item is used for creating time-related user role...
Good community content does not always need to be long or highly technical. In my experience, the most useful posts are focused on one specific problem and provide enough context for another person to understand the situation.When asking a question,...
Hi, I have a doubt on the quote state flow, how does the quote moves through each state, Is it like first the review is for internal user and then it is send for the customer (Pending customer acceptance state) and when the customer accepts ( Accepte...
Quick question:What is the OOB way for me as a Business Application owner to see how my Business Application(s) are performing. For example: When we create an incident and add Service Offering to the incident.The Service Offering is related to a Serv...
SymptomsIn Incident mgmt as well as Change mgmt the Refresh Impacted Service action results in unexpected output. I show this by example sing this service model: When using system properties like:Sys PropertiesValueincident.refresh_impacted.include_...
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