Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on y...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
For all inactive users snow has to logout (after sso authendication) and shows the logout is successfull (OOTB)after it redirect to the logout success page we need to show the Message ' Your account is not loger exists in this system please check wit...
HI Experts,I am working on the automation part of ITOM. Requirement is: Suppose We get the alert through Event Management that the VM in the Cloud is not in use for last 6 months. So we need to remove that VMs from the cloud. So How we create a conn...
Current behavior: When a customer reopens a ticket, it is assigned to the agent who handled it, regardless of whether that agent is available or not.Desired behavior: When a customer reopens a ticket, it is assigned to the agent who handled it; howev...
After upgrading to Australia, Core UI reports and dashboards are no longer visible in the Platform Analytics library. Based on the release notes and ServiceNow communications about Platform Analytics changes, my understanding was that both Core and N...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Got questions about Platform Analytics? This is your chance to get them answered directly. Our Ask the Experts session brings together a broad panel — product managers, technical specialists, and field experts — all in one place and ready to dig int...
Analytics on ServiceNow is entering a new chapter. Pyramid Analytics brings enterprise-grade analytical power to the platform — available both as a deeply integrated native experience and as a standalone application for teams that need to go further...
Platform Analytics is evolving. In this Academy session, we share where the product is headed — building on the strategy and vision we introduced at Knowledge 2026 and translating it into a concrete roadmap. Expect a look at how we're expanding wh...
Important Update on Legacy Reporting and Analytics with Australia Release Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on y...
I recognize that this has been a known issue but I have not been able to find a reasonable "fix" for the issue. I am not able to validate this single lab because the file that is provided in the training is not mapped correctly to the learning lab. ...
I have a requirement to do the following:Duration field on the catalog tasks to populate when the catalog task is marked "Closed Imcomplete" or "Closed Complete"Duration field on RITMs tp populate when all their CTASK's have been closed.Duration fie...
Hi Team,We are facing an issue with the Service Graph Connector for Meraki (SG‑Meraki). Issue SummaryImport sets (x_caci_sg_meraki_merakidevices) are frequently getting stuck in Loading stateSome import sets are marked Processed but contain 0 record...
Hello everyone, I have the following problem: I have a dashboard (INSTANCE/now/platform-analytics-workspace/dashboards/...)and am using a data visualisation.Here, I have an export button accessed via the three dots.The problem is that I can only down...
Platform Analytics KPI (%, hours) is showing the same value for all months instead of a monthly trend.What is the correct time series field for task_sla, and should any date conditions be used?
how can we relate 2 application services using relationships so that they both reflect on the impacted sevices on CHG or INC?Ex: we have a legal hold-prod app that uses the MID servers which are connected to ServiceNow-prod application service.Now if...
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