Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...
We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion | ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...
Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Service Overview Business Service: A Business Service represents work or goods that are supported by an IT infrastructure. Within ServiceNow, Business Services are categorized into various types, including Business Service, Technical Service, Se...
Live SQL Server Data in ServiceNow Catalog Items with Zero Copy Connector (No ETL) by Quentin 18 min Do you maintain ETL jobs just to show external data in a catalog form? This demo shows another way, using the Workflow Data Fabric Zero Copy Co...
Is there a way to create score card for No Notes Since Creation: Open tasks older than 2 days with no work notes or comments in catalog task.
How we to set inference number and mandatory fields in software model for MS office products. Although, we have the standalone entitlement for some suite components for software model.
We have ServiceNow discovery running in our ServiceNow instance but currently ServiceNow Discovery does not support discovery for App Service Environment( Microsoft.Web/hostingEnvironments ). I have tried added the Resource type Microsoft.Web/hosting...
Close the Gap Between JAMF and ServiceNow: Bring Last Logged In User Data into Your CMDB Why This Matters (More Than You Think) Last logged in User data isn't just metadata. It's the thread that ties devices to people. When you have it in your...
Is there a way to add a date filter widget with preset options such as This Month, Last 6 Months, and Last 12 Months? This would make it easier to review trends over different periods without manually adjusting the dates. I have already charts create...
Hello, I am trying to create a new indicator. I set up a data source for the indicator based on the (cmdb_ci) table with certain restrictions, which yielded a total of 368 records. However, when I use this data source in an automated indicator and ad...
Hello,I am working on ingesting VTC devices into our CMDB using a snmpv2 community credentials. When ran I got an Failing Exploring CI pattern, HorizontalDiscoveryProbe error, Pattern name: Network Router. I was told I should add the OID to the class...
IssueI have access to a dashboard and can edit it. Most visualizations on the dashboard load correctly, but one widget named "Duplicate CIs" fails with the following error:You do not have the required permissions to view this content. Access is restr...
Dear community, let me share you, what took me hours to make it work.Despite using AI, and search, there was no straight forward or complete step by step solution, due to missing pieces here and there. Issue: String Field cannot be used as Automatic ...
When duplicating a Data Visualization that contains a drilldown, the duplicated visualization continues using the drilldown configuration or data source associated with the original visualization. We have not found a way to change the original source...
In some situations, clicking a value in a Data Visualization that has a drilldown causes the visualization name displayed in the dashboard to change unexpectedly. The name change occurs while navigating through the drilldown data. Has anyone experien...
We are using the Service Graph Connector for Microsoft Intune to import device data into ServiceNow.We observed that the connector is creating duplicate Product Model records for the same hardware model. The model value received from Intune is being ...
When deleting a Data Visualization from a dashboard, the visualization appears to be deleted completely rather than only removed from that specific dashboard. As a result, if the same visualization is used in another dashboard, it is removed from the...
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