Inbound Email Signature translated into hyperlink

[ebetuer]

Hi All,

What needs to be done to avoid inbound email signature icons/images to be translated into a hyperlink.

Please see images below:

[Peter Bodelier]

Unless, you want to try to find every possible scenario of how these are coming in, and how to manipulate the html to display it in a correct way, you can't do anything.

If you really are determined to change it, you will need to create a Business Rule on the sys_email table. However, I would highly discourage you to do so.

[Chris Hagy]

There is a ootb function you could use to strip the HTML out of your incoming emails but you will need to try and figure out how to section off any parts you would want to apply this against vs the entire email which may not be ideal.

var strBody = email.body;
var strNewBodyWithNoHTML = GlideSPScriptable().stripHTML(strBody)