I was told by ServiceNow Support that identifiers should be OOTB as much as possible. So I am scoping out utilizing the Hardware Rule instead of the Server Rule I created. Has anyone been successful identifying CIs via dot-walking, table extension? My goal is to target identifier host_name from hardware table.
If a CI exist in a subclass (example cmdb_ci_server is a child to cmdb_ci_hardware), how do I target?
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The host_name identifier entry only works if I explicitly call out the CI via ‘Primary Configuration Item’. This is not a good way to identify CIs.
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