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IRE

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Devika
Tera Expert

4 weeks ago

How can we analyze the conflicts for the IRE rules of any configuration item ?Is it based on the priority of attributes we should consider or anything else?

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Dr Atul G- LNG
Tera Patron
Tera Patron

4 weeks ago

Hi @Devika  

The first and most important aspect is the attribute property — it's the key principle that helps determine the primary CI in case of a conflict. Once that's resolved, you can then consider the source of the CI, as it is also an important factor.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

4 weeks ago

Hi @Devika  

The first and most important aspect is the attribute property — it's the key principle that helps determine the primary CI in case of a conflict. Once that's resolved, you can then consider the source of the CI, as it is also an important factor.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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