Resolved! Relationship type between OT Asset and Equipment model entity?
Hi, What is the relationship type between OT asset and Equipment model entity? Automated by::Automates or Automates::Automated by ?
Forum Posts
Resolved! cmn_location table 'Managed By' group
IT operations team has a need to identify who is responsible for supporting each Location/site. We have 02 support partners providing network support for different locations. Instead of adding a custom attribute to cmn_location table, is it possible ...
Resolved! Add a field to the existing Service Graph Intune connector for more data from the source
I have a requirement to import the "Last check-in" field from Intune via the Service Graph connector. I am not seeing this field from the source data that being imported to the staging table. Is there a way to accomplish this? I have checked how to l...
Resolved! Discovery question regarding SNMP
Disclaimer: Totally new to ServiceNow Discovery. My company is implementing ServiceNow discovery. Part of the project is going to involve deploying laptops that are going to be utilized as Mid Servers to run scans on offices that are not on our netwo...
IntegrationHub ETL - is it possible to add multiple attributes for classes in more automated way?
Hello Friends, I just finished the course on NowLearning - "Use IntegrationHub ETL to Import Data" 1. When we are clicking on edit mapping we have to manually assign each attribute - which is fine, but we cannot copy the assigned attributes from one ...
Database Instance Classes and Model
We are planning to load the DB instances in bulk via import set and the transform map target table we are choosing as "cmdb_ci_db_instance". How does the CIs get classified into its own classes and reflect in child tables like cmdb_ci_db_mysql_instan...
How to enable Import_log for Service Graph connector?
Hi All, I am trying to get import_log enabled for Service Graph connector (Armis) but looks like I am missing something. I checked verbose checkbox to true on Robust Import Set Transformers (sys_robust_import_set_transformer) for Armis SGC but it doe...
Discovery issues / errors
I am running discovery on specific IP ranges for our F5's. The team who manages the F5's has entered SNMP credentials on the device side, and our discovery schedule is set up to discover Configuration Items and we have our SNMP version set to 'all' ...
How to update fields based on multiple unique fields(name and serial number) and how to call call Identification Rules when using Robust Import Set Transform Maps
Hi, I wanted to update multiple tables using transform map so i have created Robust Importset Transform map. i am able to create records in both Windows and Linux tables and update records using name field as coalesce field . 1. Please guide me how t...
Resolved! Roles required to read SG-SCCM Import Set Data
Hi Team,Can you please confirm Roles required to (Read) Service Graph Modules for SCCM like SG-SCCM Data Sources, Import Schedules. I have added import_admin role but still getting below error :-"Part of the query on sys_data_source has been ignored ...
Getting Discovery Error: "Identification sections in pattern failed: section: discovery, error: Match step predicate is not matched. "
I am getting "Identification sections in pattern failed: section: discovery, error: Match step predicate is not matched. " error. As I was trying to debug it, I can see that it fails on "Validate Serial number or Name is not empty". Has anyone encou...
Relationships for MAC Addresses
The CI Class Manager shows both parent and child suggested relationships for IP Address, but only child suggested relationship for MAC Address. Why? A physical Ci (ie. one which has an associated asset) will likely have both a MAC and IP Address. ...
Resolved! CMDB Health: Duplicates - Where can we edit the parameters
Hello, We are currently working on cleaning up Duplicate CIs reported in CMDB Health results. Due to to some internal limitations, the number in our Server CI names are to be used from a given range. So, for example, in case of Server ABC123456, once...
How to avoid SG-SCCM Assigned to field from being overwritten after import
Our field service people go into ServiceNow and change the assigned to field of a CI from from Joe to Jane. Once the import completes, it is changed back to Joe again. How can this be avoided? the tech may either completely wipe out the assigned t...
How to populate Serial Numbers of all the CI into Serial Number table in ServiceNow
Hi, We are trying to get the serial numbers related to all the CIs into serial number table(cmdb_serial_number). Can someone guide us how we can achieve this. Thank you!!
