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Loading issues CMDB Data certification policy after clicking on certification fields Certify/Fail

Vutikonda Vinay
Tera Contributor

3 weeks ago

We created a Certification Policy for the Business Application class with five certification fields. After the policy execution, CMDB Task (CMDBTASK) records are generated.

When the Review Records option is selected, a pop-up window displays the certification fields, allowing users to Edit, Certify, or Fail the record.

  • Changes made to the certification fields in the pop-up are successfully updated on the corresponding Business Application record and vice versa.
  • However, when any field is selected in the pop-up and the Certify or Fail action is clicked, the page enters a continuous loading state and does not return a response. The action does not complete successfully and remains stuck in a loading loop.
VutikondaVinay_0-1783503806442.png

Looping - We selected the first value then click on certify

VutikondaVinay_1-1783503847381.png

 we allowed field updates

VutikondaVinay_2-1783503937802.png

 

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1 REPLY 1

Vikram Reddy
Tera Guru

2 weeks ago

Hello @Vutikonda Vinay,

 

System Applications > All Available Applications > All
Search: CMDB Workspace
Compare the installed Version column to the latest release on the ServiceNow Store
Update the app, then reopen the Certification review pop-up and retest Certify/Fail

Your policy's Options tab already has Allow field updates checked, so that "can't update fields" banner in the pop-up is a static disclaimer, not the thing causing the spin. A ServiceNow employee confirmed on the community that this exact banner is tied to the newer Allow field updates option added to Data Certification for Workspace, and a separate admin hit the same Certify/Fail misbehavior on Zurich patch 8 and resolved it by updating the CMDB Workspace store app to version 9.0.0. Check your installed CMDB Workspace version before opening a case, that's the fastest lever here. If it's already current, pull up the browser dev tools Network tab while clicking Certify and see whether the underlying REST call to certification_task_element is erroring or just never returning, that'll tell you if it's the app itself or something server-side (ACL, business rule) throwing on that policy's fields.

References

 

Thank you,
Vikram Karety
Octigo Solutions INC

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