Login PDI

[thikkavinuthnap]

Hello, 
I am trying to login my PDI But it asking me to provide the username and password .
for one account i am sure about those credentials though its throwing an error.
For another account , I dont remember the password so i choose Forgot password . after entering the username and captcha , it shows like it sent an email/sms for rest password But i didn't get anything 

[glideFather · Accepted solution]

ahoy @thikkavinuthnap,

navigate to the Dev portal: https://developer.servicenow.com/dev.do#!/manage-instance and either click the Start building button, it will open the instance logged in as admin. So you have chance to manually reset the password after that and then continue logging via /login.do which is recommended approach.

Logging in via Start building doesn't count as explicit login (!!!) and there's 10 days period of inactivity after which your PDI will be reclaimed. To stop the 10 days count you MUST log in via /login.do :))

[CharlesW8781780]

This sounds like an account or identity-provider issue rather than a PDI instance problem. I’d first verify the username format and try the credentials in a private browser session. For the reset flow, check spam/junk folders and confirm the email or phone number associated with the account before retrying.

[AndersBGS]

Hi @thikkavinuthnap 

Log in to your account through https://developer.servicenow.com/dev.do#!/home and reset the password.

[thikkavinuthnap]

Thank You , it help me