Missing Fields when creating ServiceNow Template under Incident Table

[Ralphyy]

I am creating a Ticket Template for Incident under INCIDENT TABLE  in ServiceNow however my needed fields are missing such as Work Notes, additional comments etc.    

I tried creating a template under Catalog Task and fields there are complete. Here is the screenshot I have when creating  an Incident Template 

Can you please help me how these missing fields will be available? 

[Community Alums]

Hi @Ralphyy ,

Try this solution given here - 

https://community.servicenow.com/community?id=community_question&sys_id=e2efb2eddb58dbc01dcaf3231f96...

[Community Alums]

Try this solution given here - 

https://community.servicenow.com/community?id=community_question&sys_id=e2efb2eddb58dbc01dcaf3231f96...

[Sagar Pagar]

Hi @Ralphyy,

It is restricted due to ACL on incident table.

Create an ACL on the Incident table with the following values:

• Type: record
• Operation: save_as_template
• Admin overrides
• Name: Incident.*
• Role: itil or your custom role or snc_internal

It will allow all fields while creating template.

Thanks,

Sagar Pagar