Missing Fields when creating ServiceNow Template under Incident Table
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12-27-2022 07:22 PM
I am creating a Ticket Template for Incident under INCIDENT TABLE in ServiceNow however my needed fields are missing such as Work Notes, additional comments etc.
I tried creating a template under Catalog Task and fields there are complete. Here is the screenshot I have when creating an Incident Template
Can you please help me how these missing fields will be available?
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12-27-2022 07:49 PM
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12-27-2022 08:41 PM
Hi @Ralphyy,
It is restricted due to ACL on incident table.
Create an ACL on the Incident table with the following values:
- Type: record
- Operation: save_as_template
- Admin overrides
- Name: Incident.*
- Role: itil or your custom role or snc_internal
It will allow all fields while creating template.
Thanks,
Sagar Pagar
