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Resolved! Need help with CMDB cleanup options

Hi ,We are planning to Cleanup some unwanted CMDB CIs . Is there a way we can Hide or deactivate them before deleting them later.Thank youUttam Sai S

Uttam Sai by Tera Expert
  • 1716 Views
  • 7 replies
  • 3 helpfuls

Resolved! Software Installation

process by allowing users to request applications directly from the ServiceNow Catalog. Once a user selects the required software Automated Device Enrollment: Upon approval, ServiceNow communicates with Microsoft Intune to automatically add the user’...

mdsking987 by Tera Contributor
  • 732 Views
  • 2 replies
  • 0 helpfuls

Resolved! import set table

HiI have a question about import set table.Is it possible to use the import set table used by Robust import set transformer in a transform map as well?

HS7 by Tera Guru
  • 895 Views
  • 5 replies
  • 0 helpfuls

Discover single stack IPv6 devices

Anyone able to successfully discover newly deployed single stack IPv6 devices? ServiceNow apparently doesn't have this capability yet for the one they have for IPv4 devices. Opened a case with them but they came back with the 'solution' that works on...

Intune Integration with Servicenow

Intune Integration with ServiceNow Part 1: Microsoft Azure application registration configuration Microsoft Intune is a cloud-based endpoint management solution. It manages user access and simplifies app and device management across your devices, inc...

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Resolved! Error in Discovery.

Hello Everyone,Good day!Can anyone tell me what is the process to troubleshoot if I my discovery was failing & getting error "Active, Couldn't Classify".I was trying to discover "windows" & "Linux" device's. Below are the steps which I did to trouble...

Resolved! Install status as Absent

Hello experts - I am in the process of cleaning up my stale CI data from CMDB, while I did some basic analysis, I found more than 85K CI are in "install status = absent", I took the most recent discovery as 90 days. but no clue why this Install statu...

PaulSylo by Tera Sage
  • 4725 Views
  • 6 replies
  • 5 helpfuls

Resolved! Bulk Upload from a catalog form to cmdb_ci table

Hi I need help to create a bulk upload , so my requirement is if after submitting the catalog form with excel that data needs to be created in cmdb_ci table. I have created an custom table to use it as a staging table, and a data source and transform...

prasannah by Tera Expert
  • 1601 Views
  • 10 replies
  • 0 helpfuls

Red Panda Discovery

How are you model and discover Red Panda components in your environment? There are no OOTB Classes for Red Panda components, and we're challenged on how to represent and discover these.

CMDB Classes are not switching via ETL

Context: I’m moving CIs between classes: cmdb_ci_hardware_mainframe ↔ cmdb_ci_mainframe using two ETLs:It works in DEV and TEST but fails in UAT: no records move to the destination class even though the ETL definition, entity mappings, and sys_proper...

siddheshagn by Tera Contributor
  • 1170 Views
  • 3 replies
  • 0 helpfuls

Resolved! CMDB Workspace - Unable to hide "Request reassignment" button

HelloHope somebody can help with the following:I'm trying to hide the "Request reassignment" button in CMDB Workspace, which is shown when viewing a CMDB Task:I was able to hide it from the list view in "My Work":By deactivating the action assignment...

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CMDB updates and reconciliation behavior

Hello!I have a scenario with two data sources:Source A -> Reports on the operational status of a CISource B -> Reports additional details about the CI, but does not provide lifecycle/operational status informationHere’s what I’m seeing:Source A last ...

Tresselt by Tera Expert
  • 1552 Views
  • 11 replies
  • 0 helpfuls