I have a intergration with Cisco Catalyst. When the Service Now Mid Tier runs and comes across a device wth more than one serial Number it attempts to make them all individual CI's I have set he recon to run the switch apart from the Grand Parent wh...
I am currently integrating ServiceNow with Cisco Catalyst Center using a MID Server. When I test the connection, instead of seeing a green success message (for example, Connection Established), the system returns the message:“The request has been acc...
We've got an IRE behavior causing real data quality problems and I'm hoping someone's cracked this already.The scenario: Infrastructure teams refresh a device and keep the same hostname, though it is new hardware. They retire the old CI, we run Disco...
Hello all, When I am trying to update a Business Application record from flow designer,I am updating with Status --- Retired, Life Cycle Stage ---- End of Life, Life Cycle stage status --- Retired.the record is not getting updated with the values, in...
issue is this " servers have missed patching via automaion . 129 windows servers have missed patching even when the schedule field value was available in snow tool. why the patching was skipped for these servers. What should be done to resolve this...
Hi team,For the table cmdb_ci_sim_card, i want that only 2 attributes (sim type and mobile number) should have edit access to only those users who are part of the support group in the sim card record. For that i have created these 2 acl's but these a...
Hi All, Greetings, I have setup Azure integration in test instance for two test subscriptions and getting all the Azure resources along with other the 9 subscriptions, VMs, Software, Database, Linux server, Windows servers, Resource groups etc.Issue:...
Hi Everyone, I have a requirement to configure the Compliance Workspace similar to the Service Operations Workspace behavior.Specifically, when a record is clicked, it should open in a new tab within the workspace instead of replacing the current vie...
Hi All,We have observed that around 10% of the stale remediation tasks are getting closed without going through the remediation process. We have implemented a custom remediation process using a scheduled job that runs periodically under the System Ad...
Hi everyone,I'm working on a project to manage CI Relationships in a Configurable Workspace. I've successfully created a Declarative Action (List Action) on the cmdb_rel_ci table.The Current Situation:The "Add Relation" button is already visible on t...
Hi,I got stuck at task 13. I did all the requirements but cannot see any orphan CIs in the list. Need help with this. I thought if instance was a problem and terminated it and requested a new instance. Still same issue with the new instance. Can't s...
Hello folks, I am unable to complete this task due to authentication problem of windows credentials.My mid server and process classification is up to the mark but i am getting authentication failed every time i test my credentials.
I want to exclude databases with the role DR from the staleness metric calculation,so that only primary and actively discovered databases are evaluated for data freshness and quality."DR databases are excluded from the staleness metric calculation l...
Hello, I was trying to setup the SOM module on my PDI(Yokohama). I have installed all the necessary plugins and have also loaded the demo data. I went to the business portal to test the product catalogs, but when I'm trying to open it, i get this(no...
I want to update the staleness rule so that database CIs are marked as stale only when their associated server is in an Installed status Database CIs are evaluated for staleness only if the related server is in Installed status. Please share how to i...
