What is the use of 'product_instance_id' on IRE rule?
On CI identifiers, I see that a new identifier entry is introduced. What is the use of it ? when do we use it?
Forum Posts
Discovery is getting failed at the time of Windows os pattern launch
Identification Engine Payload Sanitization2025-08-27 04:55:42: : There is problem to build the Sanitized Payload: Identification Engine errors: See [code]<a href="/nav_to.do?uri=/$identificationLogs%3Fcontext_id%3D71a0e47e972bee10f50dbb77f053af9d" ta...
Cisco ACI Discovery
Hello, anyone in here managed to get Cisco ACI Infrastructure into the CMDB via Discovery? If so, how did you do it? SNMP misses crucial information and i could not find any OOTB Pattern for Cisco ACI. Thanks in advance.
Top Dow Mapping not discovering network devices
My organization is trying to move our CMDB Service Map from Manual mapping to Top Down mapping. I recently tried to do a Top Down map for our main website application service alongside the manually mapped servers the website is hosted on. The top dow...
What are the most common mistakes new exchange founders make?
From my experience observing digital exchange startups, there are several mistakes that frequently appear. Many founders underestimate how complex running an exchange really is. It is not just about building a trading interface there are operational,...
Resolved! Principal Class via CI Class Manager
Hi, I would like to ask if only "admin" role can setup the Principal Class via CI Class Manager? Our CMDB Administrators have "sn_cmdb_admin" role and yes, they can access Ci Class Manager but upon accessing the Basic Info of a class to set the Princ...
Resolved! this is my first post
this is my first post - hamza
Resolved! Hello World!
Hey everyone,Just wanted to say hello! I'm new to the ServiceNow Community and excited to learn and connect with all of you.What are the best resources for a beginner to use? Is there a recommended learning path or a specific first project I should t...
CMDB Data Management Policy Executions records disappearing
I have a requirement to build a dashboard to display data policy executions in a list. I was able to set a filter to display data policy executions that pertained to a semi annual vendor certification policy but the executions seemed to have disappe...
CMDB Data Manager Archive Task shows zero (0) records
Although the configured Archive Policy shows the correct number of CIs (switchport class) to be affected, when the Task is created it shows zero (0) CIs. Retirement definitions look good. I tried to add a definition for the specific class, and still ...
CMDB HEALTH DASHBOARD
Need clarity on below points:1)Investigate how to disable or reconfigure classes for score card.2)Engage servicenow support to clarify which classes are configured for completeness and how to adjust them.
Resolved! Data Certification for Business Applications in CMDB
I am looking to configure the Data Certification process for Business Applications in the CMDB and I have a few doubts:For audit tracking, we need two additional fields on Business Applications:Attestation/Certification DateAttested/Certified ByIf th...
Facing Issue on Hardware table model update using ETL
Hi, I have tried ETL on Hardware table where our primary goal is to update the Model ID of the records. Our data is created from instance by taking SYSID, Name, Serial Number, Serial Number Type, MAC Address , Product Model ID and in the ETL mapping ...
Integration hub ETL mapping Records not updated for few attributes.
We are experiencing an issue with our Integration Hub ETL mapping where the Vendor fields are not being populated . The vendor field is mapped to its correct source on the ETL mapping When I delete all my records on the table and insert it , the fie...
Exporting the report into excel is slow only for a particular user
Hello, While exporting the particular report into excel is very slow and this is happening only for a particular user. Could you please help if any one has idea? Thanks in advance!
