Has anyone out there leveraged the CMDB to track specific PC Backups? We have a couple business cases where we need to track a specific backup of a physical or virtual PC (not a server). These backups need to be held and secured until such time as t...
Hi,I am facing a possible issue in the use of Hardware status and Substatus versus Install status. Following the documentation Hardware status and Substatus should be used on CI-classes that contain hardware CI's while Install status should be used i...
Hi All,Our CMDB health results flagged our stacked switches because the IP Address field was blank. Discovery found the entire stack, created CIs for the primary and each secondary, and created all the relationships. However, the secondaries don't al...
Hi All,We have introduced a new attribute in the cmdb_sync_queue table with a decimal data type. However, the sorting (A–Z, Z–A) does not seem to be working for this custom field.Could you please help us check this issue?Thank you.
IntroductionThe rapidly changing environment that digital transformation has become has seen organizations consistently look to improve the delivery and management of services within their organization. The ServiceNow Common Service Data Model, or CS...
Building a Trusted and Reliable CMDB in ServiceNowIn today’s digital enterprise, the CMDB is not just a technical database — it is a strategic foundation for IT operations. Incident routing, change risk analysis, impact assessment, service mapping, a...
Please let us now how frequently Agent Client Collector is collecting data? We have successfully installed ACC in Dev instance. We could not find any scheduled job running to collect data, but still data collection is happening. how to change the fre...
My cheat sheet to easily memorize few important topic about data foundation. CIS- Data foundation is one of the ‘not easy’ exam . So here is my cheat sheet.This cheat sheet aims to make it easier to help community members to memorize few important po...
Hi All, I'm trying to discover Oracle PDB and CDB and I'm getting the below error in the pattern. Is it the right step which is used to fetch PDB details? Please advice
Hi all,We're currently in the process of readying ourselves for a migration from the Data Certification Plugin to using Data Manager for our certification with our Zurich upgrade. Currently we have a rule that upon completion of a task or element bei...
Hi All,in my PDI i tested the 'Retire Policy' in the Data manage for stale CI ( 2 CIS ) which were not updated for specified timeframe(More than a month). it created Remediation tasks in the cmdb_data_management_task_to_ci table. once of the task wa...
Hi ServiceNow family.CMDB data in all the 3 instances (Dev/Test/Prod) are not same. I am checking whether there are any settings/scripts which are running periodically and deleting Cis in CMDB and analyzing the settings / Scripts running / Scheduled ...
Hi, In the documentation https://www.servicenow.com/docs/r/servicenow-platform/configuration-management-database-cmdb/c_CIReclassification.html described how to turn off reclassification for the javascript payloads ( classUpgrade flags and others )...
We're attempting to incorporate Mac and iOS devices into the CMDB via the Service Graph Connector for Jamf. We've walked through the Jamf SG setup, everything went fine until we tested the connection. When using the Pro API, we get the following erro...
Hi All,I am facing below error when i ran SCCM second time and my SCCM version is 3.6.0 MID Server reported error: SQLState: S0001com.microsoft.sqlserver.jdbc.SQLServerException: Invalid column name 'TimeKey'.at com.microsoft.sqlserver.jdbc.SQLServer...