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PC Backups as Configuration Items?

Has anyone out there leveraged the CMDB to track specific PC Backups? We have a couple business cases where we need to track a specific backup of a physical or virtual PC (not a server).  These backups need to be held and secured until such time as t...

Stacked Switches missing IP Address

Hi All,Our CMDB health results flagged our stacked switches because the IP Address field was blank. Discovery found the entire stack, created CIs for the primary and each secondary, and created all the relationships. However, the secondaries don't al...

Ryan S by Mega Sage
  • 3338 Views
  • 9 replies
  • 0 helpfuls

Sorting is not working

Hi All,We have introduced a new attribute in the cmdb_sync_queue table with a decimal data type. However, the sorting (A–Z, Z–A) does not seem to be working for this custom field.Could you please help us check this issue?Thank you.

AnushithaS by Tera Contributor
  • 839 Views
  • 4 replies
  • 0 helpfuls

CMDB Health Dashboard — Completeness, Compliance & Correctness

Building a Trusted and Reliable CMDB in ServiceNowIn today’s digital enterprise, the CMDB is not just a technical database — it is a strategic foundation for IT operations. Incident routing, change risk analysis, impact assessment, service mapping, a...

Mohit 101 by Tera Contributor
  • 5012 Views
  • 1 replies
  • 2 helpfuls

Agent Client Collector- how frequently collecting data?

Please let us now how frequently Agent Client Collector is collecting data? We have successfully installed ACC in Dev instance. We could not find any scheduled job running to collect data, but still data collection is happening. how to change the fre...

saranyavs by Tera Expert
  • 515 Views
  • 2 replies
  • 0 helpfuls

Data Manager - Data Certification - Date Last Certified

Hi all,We're currently in the process of readying ourselves for a migration from the Data Certification Plugin to using Data Manager for our certification with our Zurich upgrade. Currently we have a rule that upon completion of a task or element bei...

CNorquay by Tera Contributor
  • 698 Views
  • 3 replies
  • 2 helpfuls

Data Manager retire Policy

Hi All,in my PDI i tested the 'Retire Policy' in the Data manage for stale CI ( 2 CIS ) which were not updated for specified timeframe(More than a month). it created Remediation tasks in the cmdb_data_management_task_to_ci table.  once of the task wa...

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baba by Tera Expert
  • 1031 Views
  • 3 replies
  • 2 helpfuls

Auto Deletion of CI from CMDB

Hi ServiceNow family.CMDB data in all the 3 instances (Dev/Test/Prod) are not same. I am checking whether there are any settings/scripts which are running periodically and deleting Cis in CMDB and analyzing the settings / Scripts running / Scheduled ...

baba by Tera Expert
  • 1546 Views
  • 7 replies
  • 4 helpfuls

Resolved! IRE API reclassification flags

Hi, In the documentation  https://www.servicenow.com/docs/r/servicenow-platform/configuration-management-database-cmdb/c_CIReclassification.html described how to turn off reclassification for the javascript payloads  ( classUpgrade flags and others )...

nadzeyay by Tera Contributor
  • 621 Views
  • 1 replies
  • 1 helpfuls