Missing Fields when creating ServiceNow Template under Incident Table

Ralphyy
Giga Contributor

‎12-27-2022 07:22 PM

 

I am creating a Ticket Template for Incident under INCIDENT TABLE  in ServiceNow however my needed fields are missing such as Work Notes, additional comments etc.    

I tried creating a template under Catalog Task and fields there are complete. Here is the screenshot I have when creating  an Incident Template 

Can you please help me how these missing fields will be available? 

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Community Alums
Not applicable

‎12-27-2022 07:49 PM

Hi @Ralphyy ,

Try this solution given here - 

 

https://community.servicenow.com/community?id=community_question&sys_id=e2efb2eddb58dbc01dcaf3231f96...

 
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Sagar Pagar
Tera Patron

‎12-27-2022 08:41 PM

Hi @Ralphyy,

It is restricted due to ACL on incident table.

 

Create an ACL on the Incident table with the following values:

  • Type: record
  • Operation: save_as_template
  • Admin overrides
  • Name: Incident.*
  • Role: itil or your custom role or snc_internal

It will allow all fields while creating template.

 

Thanks,

Sagar Pagar

The world works with ServiceNow
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