Need to create Tag based Service-mapping

[Lucky1]

Hello all,

I have been given 10 key and values, to map them to a Service instance (cmdb_ci_service_auto)

But When I open the service and click on choose method, and selected "Tags", then we will be getting two options, one is to directly give Key and values. and the other is to select the Service family.

Here, I have tried both the options to set the given 10 keys and values. but in vain.

Because, when I create a service family, I have selected 3 Tag categories and values updated for them. So, when I select the service family in the tag-based mapping, it is showing to select only one service candidate.

So, how can I proceed here?

Regards,

Lucky

[Dr Atul G- LNG]

Hi @Lucky1 

Might be helpful:

https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/service-mapping/...

[Lucky1]

Yes Atul,

This I have already gone through. 

My issue is I have 10 keys and their respective values. 
So, not understanding under one Application Service, how can I show the al the CIs matching those 10 Keys and values.

Regards,

Lucky

[Dr Atul G- LNG]

@AJ-TechTrek  any inputs on this.

[AJ-TechTrek]

Hi @Lucky1 ,

Refer the below training video from my ITOM Training batch 3, this will helpful to understand the Key and Value concept for the Tag Based Service Mapping.

https://www.youtube.com/watch?v=ATTE4Z5fCCE&list=PLXRgDc4BgFSwbng6_F85D9VSCBPnSdNiU&index=48

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
 

Thank You
AJ - TechTrek with AJ - ITOM Trainer
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
YouTube:- https://www.youtube.com/@learnitomwithaj
Topmate:- https://topmate.io/aj_techtrekwithaj (Connect for 1-1 Session)
ServiceNow Community MVP 2025