Not able to create CMDB data manager policy's

[devarakondahk]

I’m getting an error while creating a retire policy for the cmdb_ci_network_gear table in CMDB Data Manager:

"Error in creating policy. CMDB classes covered by this policy do not have matching life-cycle rules for retirement, see documentation for reference."

The CSDM life cycle migration is complete, and mappings for the cmdb_ci_network_gear table are active in the life_cycle_stage table. I've tried changing install status and sub-state and verified the mappings, but the issue persists. Do anyone know how can i resolve this issue?

[AJ-TechTrek · Accepted solution]

Hi @devarakondahk ,

Please refer the below ServiceNow KB which help to resolve your issue.

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1446136

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

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Ajay Kumar

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