Can MID-less ACC be used for ACC-V, or does it require DEX?

We have rolled out ACC-V for our on-prem Linux and Windows servers.  We have some servers that exist in a DMZ environment outside of the corporate firewall.  I would love to utilize MID-less ACC to have those agents connect directly to the instance i...

Deleting CMDB Serial Number table

 The CMDB Serial Number table has a lot of duplicate records and a lot of Serial Numbers with Valid False, I was trying to purge these records, what will happen if I clear out the entire CMDB Serial Number table. Will it start creating duplicates or ...

Environment Type needs to be populated automatically in CMDB

Hello team,Could you please guide me to build the logic that Environment type of the server should be automatically updated through discovery? Thanks in AdvanceNikita Gupta

Database View Shows No Results When I Add Class to the Where Clause

I created a view that was working but timing out. I am trying to edit the view so it doesn't have as much data so I want to ignore when child class is Manual Endpoint (for now but more to come) but when I add that clause, I get no results.  If I remo...

how do i check my certification number

CI Overview -CI count mismatch

Hi Team, I have modified the filter condition in ''sn_cmdb_ws_group_query_metadata' and Count is updating here properly. But there is no change in CMDB workspace Overview even after refreshing. When I click on this CI Count is showing corect and same...

Identification rule not working

Hi, we are working on Armis-ServiceNow integration. we have observed an issue during Identification. 1) we import a Server CI into cmdb.2) we change mac_address manually.3) we import the same server CI into cmdb with original mac_address. During the ...

Discovering Palo Alto Firewalls

We have moved to Palo Alto Firewalls and I'm trying to determine how to discover them.  We use Panorama to manage the firewalls. 1. Is the best way to pull information thru Panorama(API) to get information?2. Or use discovery patterns and SNMP?  Than...

import multiple tables data on one Excel sheet

HiI have a question about import sets.I want to enter multiple tables data on one Excel sheet and import it.Is it possible to import data into multiple tables in one import?Thanks in advance.

How does DCG attached to a service offering for computer CIs help routing tickets faster

A DCG ), which is a collection of Configuration Items (CIs), is created and managed by End User Services Technical Services. However, in real-world scenarios, such as when a user reports an issue with their computer, the CI reflects the specific comp...

How to remove Compliance widget from CMDB Workspace Home page

Hi Team, We need to remove Compliance widget along from CMDB Workspace Home page, attached the screenshot.In Ui builder>CMDB WorkSpace>Home> there is a widget called 'CMDB Health loader', but could not find any script to remove this. Please assist.  ...

Load balancer pool members to server relationship

I'm trying to identify impact assessment on changes to load balancers. We have load balancer discovery which identifies pools and pool members with the name and IP address, but I can not relate the pool members to the server CIs themselves so that I ...

missing serial numbers from the VR-Qualys integration.

We are currently facing an issue with missing serial numbers in the data received from the VR-Qualys integration (Discovery Source: VR-Qualys). Upon investigation, we identified that the following CI classes are affected:Unclassed HardwareIncomplete ...

How complete are your Business Applications?

We are working through making our Business Applications as complete as possible to meet NY DFS regulations. This entails making sure all required fields are complete. We are doing pretty well, but I would like to know how well other organizations are...