I have a request to change the out of the box os_service_pack attribute on cmdb_ci_computer to a reference to a new CI class of OS Service Packs. The idea is to then be able to flag each Service Pack as supported or end of life to show overall device...
Hi there, Could you please navigate me an help me what is the best practise for Stacked switches registration? When we have one master switch and several slave switches? We do not use Discovery on Network devices and we do the registration manually. ...
Which table to use to store mobile devices, tablets etc? I see below 3 tables provided by ServiceNow. What type of data should fit in each of those tables 1. Handheld Computing Devices [cmdb_ci_handheld_computing] 2. Mobile Devices [sys_mobile_device...
Hello Techies, I need to populate the related items of a Configuration Item (CI) selected in the Configuration Item field of an Incident. Specifically, when creating a new Incident and selecting a configuration item, I want the following actions to o...
Hi All, Anyone worked upon Equinix and Centrilogic integration for CMDB?
Hi, I need help with a practical, easy-to-build workaround for this issue that can be easily transitioned once the CMDB is built.Company ABC is using a basic version of ServiceNow and is currently building a CMDB. The problem is that change manageme...
When changing CI to the Config item in a RITM, the actual CI is being updated in the assigned to field with the requested for details, after deactivating the business rule called 'Assign from Stock', issue is not happeningIf I deactivate the Assign f...
Hi All - What are the Best practices or Orphan Rules to be configured to manage the Orphan CI in CMDB? Is there anything apart from - Assigned owner or managed by is empty? What are the rules in "General" to be configured?
Hello,We have a requirement to integrate LogicMonitor with ServiceNow for populating the CMDB.I see that there are 2 apps in ServiceNow storeApp 1 - https://store.servicenow.com/sn_appstore_store.do#!/store/application/87d68a8edb0d9c50cb4afe052c96191...
HI,we have CMDB Workspace 7.4 installed and I see Certification in the cmdb_policy_type table, but it is not in the drop down when I try to create a new policy.How do I get it to be added to the drop down?
I have installed the data certification plugin in my PDI but I do not have the option to do certifications.
Hi all, We're looking at capturing data integrations involving third parties in our CMDB beginning with GoAnywhere data transfers. We are currently planning on a custom CI Class that will allow us to grow the table as new data transfer types are onbo...
Good morning, Forgive me as my knowledge of VM administration is limited. We are looking for the best way to associate user records with their allotted VM Pool / Type to use in an operational scenario. In other words, we'd like the Service Desk to k...
Why do Remediate Duplicate Tasks show an Active=true status, even when Closed Complete? After I remediate a duplicate, and the task gets set to closed, I find myself having to go back and manually set the Active status to false so that it doesn't...
The usage of Dependency type (ngbsm_script) in Dependency view is unknown.It says that you can generate custom views, but for example, is it possible to do the following? example)・If an incident is linked to a CI, the corresponding CI will be display...
