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Forum Posts

Changing OS Service Pack to a Reference Attribute

I have a request to change the out of the box os_service_pack attribute on cmdb_ci_computer to a reference to a new CI class of OS Service Packs. The idea is to then be able to flag each Service Pack as supported or end of life to show overall device...

jkruder by Tera Contributor
  • 788 Views
  • 2 replies
  • 1 helpfuls

How to manually register Stacked Switches in CMDB

Hi there, Could you please navigate me an help me what is the best practise for Stacked switches registration? When we have one master switch and several slave switches? We do not use Discovery on Network devices and we do the registration manually. ...

Martina M by Kilo Contributor
  • 4099 Views
  • 12 replies
  • 7 helpfuls

Which table to use to store mobile devices, tablets etc?

Which table to use to store mobile devices, tablets etc? I see below 3 tables provided by ServiceNow. What type of data should fit in each of those tables 1. Handheld Computing Devices [cmdb_ci_handheld_computing] 2. Mobile Devices [sys_mobile_device...

Suggy by Giga Sage
  • 8047 Views
  • 12 replies
  • 7 helpfuls

Building a Temporary Solution for ServiceNow Change Management

Hi,  I need help with a practical, easy-to-build workaround for this issue that can be easily transitioned once the CMDB is built.Company ABC is using a basic version of ServiceNow and is currently building a CMDB. The problem is that change manageme...

CarolMa6 by Tera Expert
  • 540 Views
  • 1 replies
  • 0 helpfuls

assigned to is changing the CI

When changing CI to the Config item in a RITM, the actual CI is being updated in the assigned to field with the requested for details, after deactivating the business rule called 'Assign from Stock', issue is not happeningIf I deactivate the Assign f...

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naresh121 by Tera Contributor
  • 730 Views
  • 3 replies
  • 0 helpfuls

Orphan rules - Recommended rules?

Hi All -   What are the Best practices or Orphan Rules to be configured to manage the Orphan CI in CMDB? Is there anything apart from -  Assigned owner or managed by is empty?   What are the rules in "General" to be configured?

Paulsylo by Tera Sage
  • 2311 Views
  • 2 replies
  • 2 helpfuls

Certification Policy type in CMDB Workspace 7.4

HI,we have CMDB Workspace 7.4 installed and I see Certification in the cmdb_policy_type table, but it is not in the drop down when I try to create a new policy.How do I get it to be added to the drop down?

JodyAliff by Tera Contributor
  • 523 Views
  • 1 replies
  • 0 helpfuls

Third Party Integrations in CMDB

Hi all, We're looking at capturing data integrations involving third parties in our CMDB beginning with GoAnywhere data transfers. We are currently planning on a custom CI Class that will allow us to grow the table as new data transfer types are onbo...

Connecting Users to VDI Pools

Good morning, Forgive me as my knowledge of VM administration is limited. We are looking for the best way to associate user records with their allotted VM Pool / Type to use in an operational scenario.  In other words, we'd like the Service Desk to k...

Remediate Duplicate Tasks

Why do Remediate Duplicate Tasks show an Active=true status, even when Closed Complete?     After I remediate a duplicate, and the task gets set to closed, I find myself having to go back and manually set the Active status to false so that it doesn't...

About Dependency type(ngbsm_script)of Dependency view

The usage of Dependency type (ngbsm_script) in Dependency view is unknown.It says that you can generate custom views, but for example, is it possible to do the following? example)・If an incident is linked to a CI, the corresponding CI will be display...

kanakoA by Tera Contributor
  • 650 Views
  • 2 replies
  • 0 helpfuls