Hi I have requirement like on change request form having CI class field which contains classes like cmdb_ci_server,cmdb_ci,netgear,cmdb_ci_business_app and we have one more field name called Change lookup this field contains all the fields of the res...
Hi We have a onAfter transform script that updates various fields on child tables, sample script below. We are now trying to convert this into Integrationhib ETL, so we can use IRE. Other than creating Multiple conditional classes where I can set con...
Hi , I'm wondering what type of items should be put in the class Server Hardware (cmdb_ci_server_hardware).This class is not defined into the CMDB Tables description page of the documentation.In this documentation, there is the description for the cl...
Hi ALL,Acc agent is not able to discover installed software for windows machine.SAM plugin is already installed even then the installed software is not populatting under related list, Why?Can someone please suggest how to get that?
Why are IP addresses being deleted by the system some time after they are discovered? I see many IP address records in the deleted records. Is there any OOTB functionality that deletes IP address records? I have reviewed deletion strategies (mark as ...
In CMDB, i would like to "filter out" ip address ending with .1, .2 and .3 in CI list search.How to achieve this in LIST search or via report ?
Hi Community,I’m currently working with the CMDB in ServiceNow and would like to know if there’s a structured way to:View the complete list of managed CMDB tables, including subclasses of cmdb_ciUnderstand or visualize how these tables are related (i...
Hello!We need to migrate to Intune from SCCM andintall the plugin for Service Graph Connector for Microsoft Intune. Do we need to also install Microsoft Intune Spoke plugin? What is the difference between them? Thank you!
Hi,I want to find all application users on discovered DB's,and make the link between the user and Application Service . Can #Discovery and #Service Mapping do that ?thanksGila
Hi, I´m trying to change the IRE error message for my customer because they need the end-users to understand what the error is. I have created the following script include: var IREErrorMessageHandler = Class.create();IREErrorMessageHandler.prototype ...
I'm not very versed in the whole CMDB or CSDM universe.Currently my team is very small and we are responsible for all aspects of supporting and maintaining our ITSM environments. About 2 years ago, we started down the CMDB path and have only gotten t...
Hello we have configured Service Graph connector for AWS. We are importing autoscaling, temporary and ephemeral ec2 instances along with the standard ones. These temporary instances are not required to be maintained in CMDB. How to identify these kin...
Hi Experts, Could you please suggest we have created new custom CI identifier rule and it is not working as exepected. Could you please suggest how to fix this issue ? Thanks.
Hi Folks!I would like to configure a "conditional" CI identification criterion, but I can't find any information about it. The scenario that I have:- Usually, a Server CI is identified by the `serial number`, then a fallback on the `name` attribute i...
Hi All,We have recently completed the integration of Tanium with ServiceNow. Currently, we already have other data sources for servers and computers, including Azure and AWS.Recently, we encountered a duplicate CI issue where both Tanium and Azure we...
