PDI Login issue

Raau · yesterday

Since Last one week I am facing an issue with PDI login.

Whenever I click on Start Building, It is throwing an error "User name or password invalid"

I have not changed it. I am using the default password.
My Instance is Online, but I am unable to login because credential issue.

Is there any way to solve it?

Dr Atul G- LNG · 11 hours ago

Hi @Raau

Please rest the password

https://youtu.be/KL5PNDPeyeU

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tanushree Maiti · 9 hours ago

Hi @Raau

1)When PDI instance was provisioned, you must received Admin credential in your registered id.

Check with that .

2) Type password in notepad and ensure no keypad issue is in place.

3)If nothing works, Reset the password in Developer portal ->Manage My instance->Action button->Reset Admin Password

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti