Reference lookup opens behind modal in Playbook

[Yathvika]

Hi everyone,

I’m facing an issue in a Workspace Playbook. When I click the Save button on playbook activity, a modal opens with a task form. If I click the lookup icon on a reference field (e.g., Assigned To), the lookup dialog opens behind the Save modal instead of in front.

Has anyone experienced this issue? Is there a known fix or workaround for reference lookups opening behind a modal in Workspace/Playbooks?

Thanks in advance!

[KPNow]

In my opinion, the standard workaround would be to adjust the field presentation or navigation behavior within the Playbook experience. Rather than relying on the modal lookup icon, you can configure the field to use type-ahead search (auto-complete) or convert the modal user action into a direct record view within the Playbook stage workspace rather than spawning a nested modal form. If a modal is strictly required, applying a global UX Theme CSS variable override targeting .now-modal and .now-popover z-index properties (or updating to the latest Playbook Experience store app version where modal stacking contexts have been patched) will ensure reference dialogs render on top.

Hope this helps!

[vijaydodla]

Hi @Yathvika - Did you check this article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1645501 . If this doesn't help, pls do let me know.