Retrieve Update Set Error
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-29-2026 10:04 AM
Hello,
I am trying to move an update set that includes a flow, business flows, and an update to a business rule. When I try to retrieve it in prod I receive the message, "Unable to upload file due to security restrictions".
Thank you,
Adam
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-29-2026 10:15 AM
Hi @adamtoth -
If you are unable to upload files due to security restrictions, it may be caused by insufficient security privileges or Access Control List (ACL) rules. Verify that you have the necessary write ACLs for the relevant table. You can check if you have attachment permissions by opening a record and looking for the attachment icon; if it's missing, you lack the required permissions. For more details, review the Access Control List rules .
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-29-2026 10:29 AM
Hi @adamtoth
Elevated your privilege to Security_admin and then try. It should work.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-29-2026 11:41 AM
Hi Tanushree,
Unfortunately I still get the same message when I elevate my role to security_admin.
Thank you,
Adam
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-29-2026 02:17 PM
ahoy @adamtoth,
could you possibly share what's the extension of the file that you insert?
Also, check whether the glide.import.file.extension_whitelist property below wasn't changed:
https://yourDomain.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=ba189b005b001010953330ad5981c755
✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
