SCCM issue with Resource ID
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09-18-2024 04:14 AM
Hi,
We have integration with SCCM and most of you might know that when SCCM integrates with SNOW,
It will first check with Resource ID which comes from SCCM (Correlation ID on SNOW) in Sys Object Source table
and if it finds it, then it will update the exisiting record if not then it will move to the Identification Rules.
However, we have seen issue on the SCCM that it keep's updating the different Serial numbers to the same Resource ID due to which in SNOW the same records gets updating mutiple times (Flip/Flop).
Is there any way we can avoid this ? I mean when initially it checks in Sys Object Source table it should not check with Resource ID instead need to check with Serial Number.