Service Bridge as a replacement for custom bidirectional CI integrations

DhanashriMaha
Tera Contributor

Hi,

Has anyone successfully replaced a custom bidirectional CI integration with Service Bridge (create/update/delete on both consumer and provider sides)? If yes, could you share how you achieved it and any lessons learned,
I found this, but it’s not clear what “sync” means. 
https://store.servicenow.com/store/app/254f124a1b4be210c43e65b2604bcb9d
https://store.servicenow.com/store/app/bd3f5a4a1b07ee94e0fa6575604bcb70

Does it only display data, or does it actually create and maintain data on the consumer side and vice versa? Also, can this be tested in a PDI? I can’t find the application in my PDI.
Thanks.

2 REPLIES 2

J Rohit
Tera Expert

Hi @DhanashriMaha ,

Service Bridge helps consumers, providers, and partners connect their ServiceNow instances to securely build business workflows across the ServiceNow Ecosystem.


The main capabilities of Service Bridge include:
Onboarding: Quickly onboard consumers and partners that use ServiceNow with a simple registration process and avoid slow, costly custom integrations.
Authorized Users: Manage and control access at the Remote Catalog item level to meet security and compliance requirements.
Remote Catalog: Update subscriber service catalogs in minutes as new items are introduced.
Remote Choice: Ensure up-to-date field options in subscriber remote catalogs by retrieving
real-time data from the provider's ServiceNow instance.
Remote Task: Reduce swivel-chairing and increase automation with seamless multi-party and multi-instance workflows across the ServiceNow ecosystem.
Provider Tasks: Enable all providers of services using Service Bridge to be transparent and collaborative with their consumers who use ServiceNow by syncing relevant tasks like cases, to consumers as Provider Tasks.
Transform Framework: Transform inbound and outbound remote task data for easy process transformation between ServiceNow instances.

To learn more about Service Bridge, Navigate to below ServiceNow University course:
Learning Course - ServiceNow University


Regarding the Foundation Data Sync (FDS), This feature is newly introduced in Service Bridge v2.2, but not yet available in Personal Instances. To give an overview about FDS:
FDS enables the structured sharing of primary/foundational data from provider to consumer instances.
FDS supports all CMDB tables, as well as the following non-CMDB tables: Asset, User, Group, Location, Company, and Department.



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Thank you

Regards 
Rohit

Hi @DhanashriMaha 

If you found this solution helpful, please mark it as helpful so it can benefit others as well. Thank you!

Regards,
Rohit