Service Graph Connector for BigFix (HCL)-permissions for BigFix User

[Brenda Williams]

We are trying to get the Service Graph Connector for BigFix to work and get a status code of 200 in the response when testing it in the Flow Designer but response body is {"total":0,"rows": [ ]}. The user account in BigFix has the the View Endpoints and View Hardware Inventory permissions set, the detailed hardware scan has been run, the data is there to pull but we can't seem to pull anything. The response body above is when we use the resource path of /sam/v2/computers. Tried to use /sam/v2/schemas/computer.json and response body was more like the below but still no records and then get an error  at Step 3 of the Splitter of "com.glide.transform.transformer.exceptions.InvalidPathException: Could not find path in stream: $.rows". The Source Format is JSON with Item Path set to "$.rows"

computer_details":"association":true,"$ref":"/api/sam/v2/schemas/computer_system_properties.json","description":"Predefined and custom properties of the computer."},"computer_hardware": ......

We followed the installation guide provided on the store and referenced this https://help.hcltechsw.com/bigfix/10.0/inventory/Inventory/integration/r_get_computers_v2.html#new_get_software_instances otherwise we have made no changes from OOB and have the most current version.

Does anyone have a successful integration working and can advise what we might be doing wrong?

[Joe McNeal]

Hi Brenda - My organization is looking to potentially use the BigFix Service Graph Connector. I'm trying to evaluate potential risks of moving forward with this option. Did you all get the integration to work successfully?

[Brenda Williams]

Hi Joe,

Sorry for the delay but we were actually back in the middle of getting the integration set up. We have been able to get it running successfully now. It will only pull in Windows devices at this time though HCL is working on a solution to pull in MAC's. It is still limited information that is available in the API but at least we have all the known windows devices. If you haven't seen this article it may be helpful https://help.hcltechsw.com/bigfix/10.0/inventory/Inventory/integration/r_api_association_computer.ht...

[Raj Rudra Chat1]

Hi Brenda,

Could you please let me know whether HCL provided any update on pulling in MAC's ?

Regards,

Raj

[Brenda Williams]

Hi Raj,

Not yet 😞, we still do just an export/import of MAC devices.