Service Graph connector for Solarwinds

Preetha K
Tera Contributor

Hello,

 

I am trying to integrate Service graph connector for Solarwinds with ServiceNow but I am getting below error message.

 

Please anyone help me on the below error and how to resolve

com.snc.process_flow.exception.ProcessAutomationException: Error creating Attachment raw_page_stream : Method failed: (/api/now/hub/temporaryattachment) with code: 400

4 REPLIES 4

Steven Barber
Tera Contributor

Hello Preetha4

I just connected my Solarwinds Service Graph Connector for configuration information.
I was getting the same error.
ServiceNow told me:
Be sure that the SolarWinds Account has sufficient roles to pull the attachment you are targeting. The REST call to SolarWinds fails with a 403 error which is a permissions error, and the flow has error "Error creating Attachment raw_page_stream : Method failed: (/api/now/hub/temporaryattachment) with code: 400 with reason: Attachment is empty".
My Solarwinds admin changed the user I was using for the connector to an admin.
I was able to connect and then he changed it back to read only access for the user and it kept working.
You might want to try that.
Also, the connection type I'm using is Data Stream (IntegrationHub)

even after admin previlege provided to the user im still facing the same error 

Sonu
Tera Guru

did this issue got fixed ?

agamage
Tera Contributor

Guys, 
I'm also getting the same error and appreciate any assistance. 

Followed workaround mentioned below but still no success. 

 Property 'glide.attachment.extensions' affects IntegrationHub datastream actions that execute via MI...