ServiceNow CMDB Dashboard

[MUJAVAR SUBHANI]

Hi,

When I open CMDB Dashboard through CMDB Workspace, at CMDB Health in home- The Completeness score card showing N/A, Correctness score card showing N/A and Compliance score card showing NaN%. When I click on any once of these score cards Completeness, Correctness score cards showing "One of more jobs failed" and Compliance score card showing "No data available".

Similarly, when I opened CMDB Dashboard through Navigator, CMDB Dashboard>CMDB View - same Completeness and Correctness score cards showing N/A and Compliance score card showing 0%.

And Overall score showing N/A.

I checked respective scheduled jobs and those are active only.

I checked CMDB Health Metrics and those are active only.

I checked CMDB Health Results and those are also correct only.

I checked Required and Recommendation fields, few CI Classes have those data.

I checked Orphan and Stale CIs, those also have data.

Checked few rules.

Ran scheduled job Manually even though, still showing N/A.

Any thoughts on this, why this issue happening

[Dr Atul G- LNG]

Hi @MUJAVAR SUBHANI 

Please run the jobs now and then check after few minutes

[Dr Atul G- LNG]

After job execution:

[MUJAVAR SUBHANI]

In PDI it is showing results after ran the scheduled job. But in actual dev instance it is not working or showing results.

[Dr Atul G- LNG]

Hi @MUJAVAR SUBHANI 

2 things

- Repair CMDB workspace plugins

 Then run the jobs.