SIM Card CI Class
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04-04-2023 07:27 AM
I'm currently looking at tracking SIM Cards in the the ServiceNow CMDB, and there is the SIM Card (cmdb_ci_sim_card) available for this purpose, but a thing that strikes me as odd is that there isn't a reference field to link a SIM Card CI to the device CI it is installed in.
I don't feel like a relationship entry is the correct place for this type of information, so I'm wondering what ServiceNow were thinking regarding use cases for this class of CI?
I know I could add a suitable reference field, or just add fields to the Communication Device class to capture the same sort of data, but I wanted to be sure I'm not missing the way this class was intended to be used.
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04-12-2024 05:03 AM
Hi David,
I have the exact question. Did you find an answer?
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08-09-2024 01:17 AM
Hello David,
I am facing the same question, did you find a correct way to achieve this ?
Regards
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02-18-2025 12:37 AM
Hi David,
have you found an answer?
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02-18-2025 12:57 AM
Hello,
I am not the OC but I contacted the support about that. They said to post an Idea on the dedicated portal because indeed the relationship is not the best way to achieve this.
On my own, I extended the table Handheld Computing Device and add a Reference Field to the CIM card CI table. I also added a tab on the UI Layout in the new table to update the CIM related record directly from there.
I hope, it will help you !
