Forum Posts
Resolved! VMWare Vcenter Discovery or PowerCLI
Hi All, I am very new to ServicenNow and we are trying to compare VMWare Discovery to a PowerCLI script to fetch all the CI data from our Vcenter implementation. Basically we need to understand the licenses impact by using Discover vs. PowerCLI. Here...
Service Graph SCCM Connector Discovery Source not Updating
Hi Folks Recently we migrated from the SCCM 2016 Integration plugin to the Service Graph SCCM Connector. After executing the connector, we noticed that only 7,000 out of 25,000 computers had a Discovery Source of ‘SG-SCCM’ the remaining 18,000 comput...
Resolved! CMDB Edit Access
Hi Team, I am trying to identify the users who all are having edit access to CMDB tables and wanted to restrict their access to read only. What are the roles i need to consider to find the users list and limit their access to read only for CMDB in Se...
Service Graph Connector for Microsoft SCCM - Struggling to get IP address from import table to CMDB
Hey! So we have the Service Graph Connector for Microsoft SCCM set up within our ServiceNow instance (via JDBC type using SQLServer format). It currently runs twice a week and these are the data sources we currently have:SG-SCCM Computer IdentitySG-...
Business Rule Not Being Triggered When an Update Made from an Update Set?
Hello, We are trying to capture updates made to the dictionary table so created a business rule on the discovery table to capture the updates but it's only capturing when a manual change is made on the table not when an update coming via an update se...
InTune Service Graph Connector overwriting computer fields in the CMDB
We recently activated the InTune Service Graph Connector as part of a SAM Pro project. The connector had been tested in our Test environment prior to being activated in Prod. Shortly after activating the Connector, we found that that thousands of ...
Mid server discovery
Hey I am having issues where the mid server discovers some devices and some aren't. For example - Consider a site having multiple devices such as network devices / windows machines / handheld devices. From which all the network devices are getting...
Resolved! Change the layout of the magnifying glass item
Hi, team. I would like to know how to change the layout to which the reference item refers in the application scope. I was able to make changes in the global scope, but I'm not sure if it's the application scope. Thank you for your reply.
SCCM Service graph connector field mapping
I am replacing the old SCCM integration with the SCCM Service Graph connector. We have a field we have been populating using a modification to the old tool. It only populates a particular CI (cmdb_ci_computer) field if that field is empty. If the fie...
Resolved! I want to update the missing attributes information in CMDB for Application services
Hi Team, I have some missing attributes in CMDB for application Services. Key fields are not updated (Empty) i want to get them updated by Service Owners, what is the best approach to get the updated in CMDB. ThanksBhaskar
SCCM Graph connector not creating records in sys_object_source and cmdb_ci_computer table.
I have recently migrated from SCCM2016 to the SCCM Graph connector. All the data are getting populated in the Import set table i.e sn_sccm_integrate_sccm_2019_computer_id, however, a few of the records are not coming nither in sys_object_source nor i...
What is the purpose of the Printer Queue table?
What is the purpose of the Printer Queue table (autopopulated by Discovery)? The table seems to sit out there by itself and not certain where discovery gets the information (I assume Servers) but it seems there are no references or relationships cre...
What is CMDB Identification & Reconciliation?
Please give an example on the same
Resolved! Use of CMDB category and subcategory
Hi Guys, We have noticed that in our CMDB "Category" and "Subcategory" attributes are populated for some classes. But lot of CI classes are missing category and subcategory field values. Does anyone know what is the use of these attributes in the CM...