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Discovery Source Incorrect

Hi I was using IntegrationHub ETL to configure and test robust transforms created by the Service Graph SCCM Connector guided setup (3.2.1). After integration testing of the SG-SCCM Computer Identity transform, I noticed the Discovery source value was...

Anton15 by Giga Guru
  • 678 Views
  • 2 replies
  • 1 helpfuls

Options on deleting CI's en masse...

Hello!  We have ran Discovery successfully and setup the SolarWinds Service Graph Connector as a secondary data source, thinking that it might get us some information that we either cannot get from Discovery or will be obtained at a much later date t...

Josh Smith by Giga Contributor
  • 1010 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to use API Key for Outbound REST message ?

I'm using one Outbound REST message. I want to use API Key from Connections & Credentials module as an Authentication type for my REST message. I have API Key in handy. Is it achievable ? I don't want to use basic or oauth authentication type.

Dina Shoukry by Tera Contributor
  • 1229 Views
  • 2 replies
  • 1 helpfuls

About the "Configuration File (cmdb_ci_config_file)" table

Hello everyone. I am building a CMDB and I have aconfiguration file (cmdb_ci_config_file) table and am wondering if I should use it.(I'm not sure if what I'm expecting from the configuration file matches what ServiceNow expects from the configuration...

CMDB dashboard - correctness score

Hi Experts, We are encountering an unusual behavior in the CMDB dashboard - correctness score.  Issue: There are 916 ci's available in the u_database_instance_uk class. Out of 916, 769 ci's are showing as orphan (which means that they dont have recor...

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Resolved! Create a CI table or utilize an existing table

Hello everyone. I would like to add a new CI. However, there is no table in the existing cmdb_ci table that is suitable for the CI I want to add. In this case, should I use the CI class manager to find a suitable hierarchy and create a new CI table?(...

Windows CI install status getting changed to 'Retired'

Hi All, when performed the Quick discovery - CI's (cmdb_ci_win_server ) are getting discovered successfully with 'Installed'. then after specific period of interval - It has been noticed that few of Windows CI are getting Retired after specific perio...

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Rohit7 by Tera Contributor
  • 1472 Views
  • 4 replies
  • 0 helpfuls

Service Mapping Errors - Tomcat

Hi All,   I'm currently attempting to map a number of Web based applications within the Application Services settings. On trying to map these, ServiceNow usually discovers the endpoint, finds there's a tomcat service behind it, and then provides the ...

Tom104 by Tera Expert
  • 836 Views
  • 1 replies
  • 0 helpfuls

How to customize the mapping for Service Graph Intune - Computer

Hi i´m trying to figure out how to edit the mapping of some of the fields that are in the Import set that is obtained from Intune. The OOTB setup work basicly as I want, but there are some fields that needs to be mapped to custom field. How can I cus...

Thomas5 by Tera Contributor
  • 1717 Views
  • 1 replies
  • 1 helpfuls

Best Practices for CI Import

You want to import the various types of CI output from external systems into ServiceNow in a single import. When using an import set, you canIs there a way to register CIs from a single Excel file output from an external system into multiple target t...

Daiki2 by Giga Contributor
  • 2446 Views
  • 6 replies
  • 2 helpfuls