IRE error: Cannot have Lookup Rule for a Dependent Identity Rule on 'cmdb_ci_ip_address'
We get around 8,000 of these errors every day. How can we fix this?
Forum Posts
invalid life cycle stage and stage status combination error message
Hi All, Im working in my PDI trying to understand Life Cycle Stages and Status in the location table - cmn_location_listWhen trying to update Life Cycle Stages field I get error message "invalid life cycle stage and stage status combination error mes...
Merging Two tables to fetch the report in List View
We have a requirement, where we need to merge two tables based on OA(s) column, where OA is a List Collector field on table A (Highlighted in green as shown in SC).Table B is highlighted in Blue, based on OA(S) field we have to pull data from table ...
Resolved! How to Auto Populate Sys_id of the record in Model Number Field ?
Hi,Recently I created A 'NEW' UI action on 'Product Model' Related Banner List. After clicking 'NEW', I am able to create new product model. After submitting the form I want Model Number Field to be auto populated with sys_id of the record. I want s...
Missing Fields when creating ServiceNow Template under Incident Table
I am creating a Ticket Template for Incident under INCIDENT TABLE in ServiceNow however my needed fields are missing such as Work Notes, additional comments etc. I tried creating a template under Catalog Task and fields there are complete. Here ...
Resolved! Solved - Robust transform unable to find reference values post Tokyo upgrade
After Tokyo upgrade we found that reference fields are unable to perform and match record based on sys_id, same robust transform works perfectly fine in Sandiego instance. I made a video to demo the issue. Looking for help if someone has faced simila...
Resolved! CDW and SNOW Integration
Good afternoon, everyone, Has anyone integrated CDW with SNOW? The context of this question is that anytime my company buys hardware from CDW, a file is generated with serial numbers and asset tags (along with other details) of all of the items bein...
Resolved! How does CMDB Health calculates the total of CI's for duplicate Metric
I'm getting use to this CMDB Health tool. This tool to know the current duplicated CI in the CMDB table is very useful but where is this number coming from ? Those 2,746,518 CI are not actually the real number of active and operational CI that I curr...
Resolved! Where is the "Attestation" CMDB Policy Type?
I'm attempting to configure CI Attestation, and the Attesting CIs (documentation) says "use the CMDB Data Manager to create an Attestation policy" But when I follow that documentation, there is no option for an Attestation Policy Type (below).
Asset CI Hardware State Mapping
There is already an OOTB mapping in 'Asset CI Hardware State Mapping' table for below: I added the below because I don't want Assets changing from In stock to In use when CI Hardware Status changes to Installed and Substatus changes to In Use when i...
Resolved! Business Application versions
I have a story from the CMDB team to "Please change the Application Services table so that the Version syncs from the Business Applications table' I looked on the Business Applicatioins table and the 'Version' field is custom and was added by the Ser...
Resolved! Service Graph for SCCM - Change assigned to mapping
I am looking to change from the old SCCM Connector to the Service Graph connector for SCCM. One issue i have is the assigned to on computer objects comes through as domain\username formatbut our servicenow users come from Azure AD and no nothing abou...
Resolved! How to create Dashboard/Report which shows Service Now application user usage?
Basically, I am looking for a report which captures and reports users' interaction with specific Service Now application.So, I am looking for guidance or direction on how to create such a report. I am not sure if there is any OOTB users' usage report...
Resolved! Need Change Model Documentation
Hi Team , Need Change Model step by step documentation. Our client is moving from change workflow to Change Mode via flow designer I am new to change model . Can you please advice how to start
ServiceNow's future direction for Appliance Classes
Hi, was wondering if there's any future plan or direction for the Appliance classes by ServiceNow? Initially our organisation had to create our own 'custom' Appliance class, but now realise that since the Rome release there are 2x Appliance classes c...
