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Resolved! Operational Statuses for Services descriptions

Hi, Could someone please direct me to a description (a one or two liner) for each of the operational statuses associated to services. Some of them seem reasonably self-explanatory (Operational, Retired) but others are less so (Pipeline, Catalog). In ...

Joey9 by Tera Contributor
  • 3058 Views
  • 6 replies
  • 4 helpfuls

Resolved! Identification rule not working

HI All, I created a CMDB class Under the Base Class Configuration New CI class Name is  IOT_Device Attributes IOT_AccountID IOT_version   We created a Identification rule based the unique criteria i.e IOT_AccountID.This is getting failed ,Users are a...

State Transition Error getting in change model

Hi ,   I am trying to move the change from Authorize to Review via UnAuthorized Change Model Getting below error Error Message Invalid state transition. Can not update from state 'Authorize' to state 'Review' with given values.   I checked on the Scr...

Saib1 by Tera Guru
  • 891 Views
  • 1 replies
  • 0 helpfuls

How to create Routers and switches using IntegrationHub ETL

Hi , Please guide me how to create Routers and Switches using integrationHub ETL. I am getting below error when the source file contains Router and Switch (for windows and Linux records it works fine)   Identification Reconciliation Engine(IRE) Proce...

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Community Alums by Community Alums  
  • 1106 Views
  • 4 replies
  • 1 helpfuls

Resolved! cmn_location table 'Managed By' group

IT operations team has a need to identify who is responsible for supporting each Location/site. We have 02 support partners providing network support for different locations. Instead of adding a custom attribute to cmn_location table, is it possible ...

DonD by Tera Contributor
  • 1477 Views
  • 4 replies
  • 4 helpfuls

CMDB archive rule

Morning, all. We stumbled across an issue while doing some data reconciliation that has raised concerns and I'm hoping someone has more insight to the issue. In our TEST instance only, the OOB "archive configuration items" rule was triggered earlier ...

Bcrant by Tera Contributor
  • 973 Views
  • 3 replies
  • 0 helpfuls

Resolved! Discovery question regarding SNMP

Disclaimer: Totally new to ServiceNow Discovery. My company is implementing ServiceNow discovery. Part of the project is going to involve deploying laptops that are going to be utilized as Mid Servers to run scans on offices that are not on our netwo...

Database Instance Classes and Model

We are planning to load the DB instances in bulk via import set and the transform map target table we are choosing as "cmdb_ci_db_instance". How does the CIs get classified into its own classes and reflect in child tables like cmdb_ci_db_mysql_instan...

Rashmi Rao by Tera Expert
  • 838 Views
  • 1 replies
  • 0 helpfuls