SNMP discovery Wyse thin clients

[TT21]

We have an issue with discovery of Wyse thin clients. The responses from similiar clients are inconsistent.

An example is we have 2 Wyse 3040 clients both running ThinOS 2211. We have a pattern to identify these and add them to the CMDB and it works fine on some and not on others. An example we have 2 devices are on the same subnet. The SNMP - classify on the working unit returns sysName and sysDesc fields amoungst others to allow classification - payload from the ECC Queue SNMP - Classify input

The same step on the unit that doesn't get classified returns only the sysObjectID

 I've install an SNMP scanner tool on the Mid server to check what the response looks and both return reponses for sysName and sysDesc 

Not working

Working

Suggestions please on where to look next to fix this issue

[Tony Branton]

Hi, you'll have better luck getting a response to your question if you post it in the ITOM forum. Although Discovery updates data in the CMDB, it is an ITOM solution and not part of the CMDB.

[TT21]

Thanks I'll try that

[Sohail Khilji]

Hi @TT21 

Do you have proper snmp configured ? I belive its an issue realted to access as your unable to get sysObjectID and only name and desc is rerurned in response.

Question  : Which snmp walk tool your using ?

[TT21]

Do you have proper snmp configured ?

I've confirmed I can connect and the credentials are correct as we are using v3 and the credentials are the same in Paessler (the SNMP tool) also the crendetials are set accross all thin clients as part of the config policy applied via Wyse Managament Suite. I have been through the SNMP troubleshooting guide and it says "A target device must answer to both 1.3.6.1.2.1.1.1 and 1.3.6.1.2.1.1.2 to be discovered successfully." I can confirm using Paessler tool both devices provide responses to those IDs.