Hello Friends, I need your suggestions about identify correct CI class for Avaya Automatic call distribution (ACD) and Call recorder in CMDB. I am thinking to use cmdb_ci_comm class. But confused about cmdb_ci_multimedia . Thanks,
Discovery is updating computer locations as people are travelling.Discovery is updating computers locations as part of the scans. (Note: Scans occur every 5.5 days.)We need to ensure that once a location is set -- by either Discovery or another way -...
How can i design a form for parent class and same to be replicate to all child class?Please guide
Hello All, We are getting Errors in Transform History.Import Set State as "Complete with Errors". Error Details:Identification Reconciliation Engine(IRE) Processing errors->1: ABANDONED: Abandoned due to too many errors2: Multiple paths leading to th...
Hi Team, There is one variable A- type -select box in the catalog .This select box have option 1,option2,otions3,option4. This Catalog variable is part of variable set and variable set is configure in multiple catalog ,Now I have added 2 more opti...
I am learning Discovery Fundamentals on Demand training and part of that there is a task to create credentials but when I am trying to attempt that task with below provided details, credential is not testing successfully and I am getting Authenticati...
In the CMDB Data Foundations there a KPI for custom table naming standard and in the Service Now Health there is a mesurement for custom table that are not part of an application. I have tried to create a custome CMDB table with in a application usi...
I'm having an issue with IntegrationHub ETL. When a mapped field (like u_base_image) is empty/undefined, the transform map only partially imports the record, even though the field isn't required.How can I make sure records are fully processed, even i...
Hello, I hope this is the correct area to ask this question. The company I work for has Snow License Manager (part of Flexera Group) and we have ServiceNow . We use the Snow connector to feed our ServiceNow CMDB with Asset and Software data. The CMDB...
I am trying to provision users with a custom field.In our Azure AD / Entra ID, this is called hdsDepartmentNumber We want this ID to uniquely identify our different departments, in order for our deparments to have the same names, but being unique ent...
We have an Issue of Duplicate CIs being created in two different Tables: Source1: Virtual Desktop CIs created by Intune MS Graph Connector custom Integration (preferred CIs)Source2: VM Instance CIs created by Azure Cloud Discovery (not preferred CIs)...
Hi,I have a catalog item to let user chose different type of CIs in 3 list collector variables.Using flow designers, once request submitted and approved by CMDB team1) We have to update CI status based on type 2) group by CI 'Owned by' from all 3 lis...
Hello,What is the best practice to handle the asset RMA process? Let's say the network device or server gets replaced by a support provider, and it has a new serial number. Option 1: Can you update the existing asset with a new serial number and docu...
Hi Folks, I am new to the cmdb. I had a interview last week so, please help me with following questions been asked in interview. 1.if there are 1000 ci updating only 600 how you will identify that ci ? 2.how discovery works ? 3.how you will maint...
Hello Everyone, I recently received a job offer where I have been hired to implement a CMDB from scratch. The organization has recently deployed ServiceNow and now aims to establish a fully functional CMDB.I am seeking guidance on the key steps to fo...