Virtual Agent

radhamanchi
Tera Contributor

2 hours ago

We need to create new CI's through Virtual Agent, if we upload the excel file that data need's to be upload in cmdb_ci table, is there any way to implement this?

0 Helpfuls
  • 135 Views
2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

2 hours ago

@radhamanchi 

why would you allow CI creation in that way?

Why would you allow end users who are interacting with Virtual Agent from portal to upload excel file and create CIs?

Is this a business requirement or for your learning purpose?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

2 hours ago

Hi @radhamanchi 

Virtual Agent (VA) is used to obtain answers or to raise incidents or requests when a user is unable to find or access the correct information through a catalog item. Creating Configuration Items (CIs) directly through VA is not a good use case.

If you want a better solution, create an inbound action where users can send an email and the system reads an Excel sheet to create CIs or users. A catalog item can then be created, and VA can be used to trigger that catalog item to have the CI created.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls