Virtual Agent

[radhamanchi]

We need to create new CI's through Virtual Agent, if we upload the excel file that data need's to be upload in cmdb_ci table, is there any way to implement this?

[Dr Atul G- LNG]

Hi @radhamanchi 

Virtual Agent (VA) is used to obtain answers or to raise incidents or requests when a user is unable to find or access the correct information through a catalog item. Creating Configuration Items (CIs) directly through VA is not a good use case.

If you want a better solution, create an inbound action where users can send an email and the system reads an Excel sheet to create CIs or users. A catalog item can then be created, and VA can be used to trigger that catalog item to have the CI created.

[Dr Atul G- LNG]

Hi @radhamanchi 

For learning purposes, this use case is not correct, mate.