What's the best way to cancel 5000 RITM tickets + Flow Execution?

MandyMaseyM
Giga Contributor

Hi everyone, our catalog form is using Flow Designer instead of Workflow when creating RITM/SCTASK tickets.

 

Now, we have 5,000+ invalid RITM tickets that we need to cancel, along with their flow executions. I just want to ask what the best way is to cancel them.

 

I was thinking of using a background script, but I think it's too risky, especially since we have to do it in the PROD instance. Can you suggest a better approach? Thank you. 🙂

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