Windows Discovery - Credentials are working, Ports are open, I am still unable to discover

Cathlene Burk
Tera Expert

‎06-13-2024 11:27 AM

  • We have two servers running in DMZ that I am unable to discover using any of my MID Servers included the MID Server which should be allowing me access to all company devices in DMZ.  I have tested credentials and they are validating, I have requested our Network Security team check firewall rules to make sure nothing there is stopping access and the Windows team has verified that all ports we use for Discovery should be open.  I need assistance in figuring out next steps to take to resolve this issue.
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Maik Skoddow
Tera Patron
Tera Patron

‎06-13-2024 11:13 PM

Such scenarios are super complex and without access to your instance or more details from your side it is impossible to answer you seriously.

You can start with some support articles:

- https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869695 

- https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994975 

 

Furthermore, you will find on my page about MID Server many more links to helpful resources: https://www.servicenow.com/community/itom-articles/platform-mid-server-knowledge-amp-troubleshooting... 

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