Wrong Configuration item being updated

[Randall Faulk]

During the import of InTune it is renaming server on the Windows Server Table. It renames the CI and updates the serial number, Model ID, and adds the serial number to the description field. 

I can not find how it is linking the PC to the server. If I fix the CI it get changed to the same PC on the next sync.

Thank you for your time.

[Dr Atul G- LNG]

Please log case with Now Support.

[Randall Faulk]

I've logged 3 cases with ServiceNow with no solutions yet. I would like to be able to walk through, from import to output, all the tables where the relationships are.

[Dr Atul G- LNG]

Just a thought — could you try it in another instance? Maybe test it in Dev rather than UAT or Test, just to check whether it’s a platform issue or simply a minor mistake.”

[Randall Faulk]

I have also tried that and the same thing is happening there as well.

[Dr Atul G- LNG]

Hard luck, mate. Please escalate this to your ServiceNow account representative to get it resolved.”