Assocating business service & application service and application service offering

[nareshTT]

Hello All,

I am working on a requirement to establish relationship between Business service and Application service and application service offering . Here is my understanding : 

If i would like to establish relationship between Application service and business service , i have to create a record in cmdb_rel_ci with appropriate relationship type ( may be consumed by )  . 

If i would like to establish relationship between application service and service offering, then while creating application service offering record, i have to populate application service as a parent ( in Parent field) . 

Could you please correct me if my understanding is wrong ? 

Thanks 

[yojan]

Hello

Attaching an image about the skeleton on how we have implemented that in my company
Maybe useful for you 🙂
Best regards

[kaushal_snow]

Hi @nareshTT ,

You’re heading in the right direction here’s how the relationships should be structured according to ServiceNow CSDM...

1. Business Service <> Application Service

Use the cmdb_rel_ci table with a relationship like “Depends on :: Used by” to link them. Typically, the Application Service depends on the Business Service, or vice versa depending on how you view service consumption.

2. Business Service Offering <> Application Service
Business Service Offerings depend on Application Services. In other words, the Application Service supports or underpins the Offering again using a “Depends on” relationship.

For example, in a typical scenario:

Business Service: Email

Business Service Offering: Webmail Access

Application Service: Webmail Stack

You’d link the Offering with the Application Service so it’s clear which application stack enables that particular offering....

You can check out this article: https://www.servicenow.com/community/common-service-data-model-forum/relationship-between-applicatio...

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