I am currently implementing ITOM (Discovery and service Mapping) on a Self-Hosted (On-Premises) ServiceNow Instance. The current backend is MariaDB, and we are planning a migration to a different DB engine (considering PostgreSQL).Given the On-Prem n...
Does Service Instance flow into Service Offerings.
HI Experts,I am working on the automation part of ITOM. Requirement is: Suppose We get the alert through Event Management that the VM in the Cloud is not in use for last 6 months. So we need to remove that VMs from the cloud. So How we create a conn...
Can anyone please help me to configure the "Delete" button in Demand record of SPW.I believe it should be here OOTB. Please help me with the steps to configure these buttons in SPW.
I have related an instance to a business application and it shows on the default view of the instance and on the business application but it does not show in the CSDM view of the instance. Why?
Hi All , I am trying to export Knowledge Base articles from the kb_knowledge table, including the full article body content. I have added the Article Body to the list layout and then exported the data to Excel. However, the article body field appears...
Is it valid to model service offering related to other service offerings? We are doing an exercise in modeling our Services and Service offerings. I got the model back and they had the following. Blue is the service and green is the service offering....
I have around 4 years of ServiceNow experience, with my strongest area being Employee Center and Service Portal development. I would rate myself around 4.5/5 in portal development, including custom widgets, UI customization, AngularJS, responsive des...
If you've been in an AI readiness conversation recently, you've probably heard some version of "your data isn't ready yet." And if you've looked at what it would take to actually fix that - the modeling workshops, the SME interviews, standing up a lo...
how can we relate 2 application services using relationships so that they both reflect on the impacted sevices on CHG or INC?Ex: we have a legal hold-prod app that uses the MID servers which are connected to ServiceNow-prod application service.Now if...
We are standing up ServiceNow, and we have a discrepancy of when Service Offerings should be introduced and if it is really needed.
Are there any companies not using Service Offerings and how well is your CMDB.
Hi,On create new change form I am getting error on ATF after Australia upgrade.I am not setting category field I am just validating field states - can some one help?This error is not coming when creating change manually. What is missing in ATF?role i...
In Left Navigator, If I type "csdm_app_services.LIST" I can see List view of this table, but however, when I right click and select "Configure ->Table" then it is opening the other table.. that is "cmdb_ci_service_auto" table.Provided in the below s...
Hi, struggling with Life cycle mapping and investigating how it is intended to be used. OOTB the only life cycle mapping available for legacy state in use is Install Base Item - Operational - In Use. However, I want the customer to be able to update...