We have a requirement to record every employee’s Active Directory account in ServiceNow (sourced from Entra ID and/or on-prem AD). This is to support offboarding (ensuring all accounts are disabled/deleted) and to manage access extensions for account...
All - Soon our company is undergoing a zBoot, and we'll be re-launching our platform free from customization and with SN Discovery. What are the best practices to building out App/Business/Tech services since we've never done them before? The good ne...
Hi Team, Why CSDM recommended relationship “operationalizes / operationalized by” is not available OOTB in system. What is the best way to create relationship between Business process and business capability? Thanks,KUMAR
ServiceNow CSDM 5 has following note:Business Application has a reference to Business Process. As of CSDM 5, the singular reference toBusiness Process is considered legacy and not recommended for use. Other options exist that allow for aone-to-many r...
We have been using "Calculated application services" in our infra from a long time, now we are working on implementing "Service mapping". for cloud based apps - we are using "tag based application service" creation method and we have built tag based ...
Hello there! After a few months away, I'm finally able to turn my attention back to our service and service offering structure, and trying to align with the CSDM v5. However, I have a bit that I'm not sure if things are.. correct. Our implementation...
Hi folks, What operational configuration items can be selected and populated in the configuration item field on an incident or change request record?
Hi everyone,I recently left the company I was working and I need help recovering my certificates. I do not have access to my account at all, as I used company's email to log in to nowLearning. Is there a way to access my account?
When reviewing CSDM 5 documentation it shows a relationship type of Depends on::Used by between application services/instance. In the text below, it mentions that the relationship type is specific and necessary between business application and it's i...
IntroductionIn ServiceNow CMDB and CSDM (Common Service Data Model), terms like Application, Business Application, Application Service, and Business Service are often confusing.This article simplifies these concepts with clear definitions, real-wor...
Hello - In a situation where we have CMDB implementation partially compleed and at maturity level 2 and IRM solutions started with analysis phase- I would like to know- what is the strategy to maintain CIA attributes?I understand they are available a...
I need some help to verify if my assumptions are correct as different sources are making different claims, especially regarding business applications. At my company we have a team that manages Azure accounts for the business. They have several offeri...
scenario if i have two reference fields and both are referring to different tables how to use onForeigninsert because in that we only use target so how will servicenow know which table to refer
I need some help to verify if my assumptions are correct as different sources are making different claims, especially regarding business applications. At my company we have a team that manages Azure accounts for the business. They have several offeri...
I have created Themes, Epics and Stories using ATM, however I want to use the stories in Backlog planning and I am seeing no easy way to take them from my triage board and add them into my Personal backlog. I have reviewed a lot of information that a...
