We're currently working through how to best categorize a variety of services between Technical Services and Application Services, and we'd love to get your thoughts. Security and Monitoring, in particular, tend to blur the lines for us, and having yo...
Hello all, This question is about Tag Based Service-Mapping.Question)I see when I open my service-now Instance, I navigated to Tag based Service family record.Service Family name: Azure dev-opsTag category: Tag Values: Serv...
Hi Within Platform Analytics (Dashboards) is it possible to aggregate/group results for example before they are displayed on a graph or in a drop down... Simple example... [Incident.State] has values ofNewIn ProgressOn HoldResolvedClosedCancelled If...
I'm currently testing Agent Client Collector - Visibility (ACC-V) across 11 servers (a mix of Windows and Linux), all of which have the ACC-V agent installed and properly configured.All servers are being discovered successfully using ACC-V except for...
Hi, I need to create a dependency relation between 2 application services. But from the Application Services creation wizard, it is not possible to select application services based on Dynamic CI Groups as parent of the current service. The only sol...
Hello, We are currently in the process implementing CSDM globally across organizations with decentralized services and have quite challenging routing use cases. As we are defining our services I'm running across the use case where we have over 100 a...
At the moment, we have all our Services in a base table. I was wondering what are the benefits of using dedicated tables - cmdb_ci_service_business, cmdb_ci_service_technical?Any functionalities that would open up? Any clear drawbacks of keeping ever...
My company is currently undergoing the transition from Install Status/Asset Status to Life cycle stage and statuses. I was told that the life_cycle_control table can be used to identify what life cycle stage and status fields would be able to use on ...
Apparently there are some issues in the latest version av CSDM 5.0 Whitepaper. Like relation types between "Business Application" and "Service Instance" where Whitepaper says it should be Uses:Used by, but that is wrong. It should be "Consumes:Consum...
I've heard that when using Service Builder, the correct relations betwen Technology Management Service and Technology Management Service Offering should be created. I have created TMS and TMSO in my PDI using Service Builder, but looking at the CIs I...
Hi all, What is the best way to define that a certain application depends on another application from a CSDM perspective?Should we define Service Instance of Business application A depends on Service Instance of Business application B?If that's the w...
Manual Endpoints are creating 1000 only for a Calculated Application Service, the expected count is more basis on the relationships we made. Is there any property to adjust to get more than 1000. Thanks in advance.
Hello all, Good day!!I am working with Service Mapping currently and I have 2 questions to get clarified. So, while configuring the business application, we are considering the "Architecture type" field on it, If the Architecture type selected is Pla...
I've been reading up on Service Classification in the CSDM Whitepaper, and I've gotten stuck on a particular passage. I feel like what's written in the Whitepaper isn't accurate - or rather, it feels contradictory. On page 43 of the CSDM 5.0 Whitepap...
HRSD--I created an onboarding lifecycle event and added two activities, let's call them Task1 and Task2. Task2 must only be triggered after Task1 is completed. I couldn't find where to set this up – there doesn't seem to be a setting like "Dependenci...
