CSDM

AI Readiness Isn't a Data Problem. It's a Process Problem.

If you've been in an AI readiness conversation recently, you've probably heard some version of "your data isn't ready yet." And if you've looked at what it would take to actually fix that - the modeling workshops, the SME interviews, standing up a lo...

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Discovery Automation

HI Experts,I am working on the automation part of ITOM. Requirement is: Suppose We get the alert through Event Management that the VM in the Cloud is not in use for last 6 months. So we need to remove that VMs from the cloud. So How we create a conn...

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Relationship is missing in CSDM view

I have related an instance to a business application and it shows on the default view of the instance and on the business application but it does not show in the CSDM view of the instance. Why?

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how can we relate 2 application services using relationships so that they both reflect on the impac

how can we relate 2 application services using relationships so that they both reflect on the impacted sevices on CHG or INC?Ex: we have a legal hold-prod app that uses the MID servers which are connected to ServiceNow-prod application service.Now if...

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Resolved! Service Offering relationship with Service Offering

Is it valid to model service offering related to other service offerings? We are doing an exercise in modeling our Services and Service offerings. I got the model back and they had the following. Blue is the service and green is the service offering....

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When should Service Offerings be introduced when standing up ServiceNow

We are standing up ServiceNow, and we have a discrepancy of when Service Offerings should be introduced and if it is really needed.

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Are Service Offerings Needed?

Are there any companies not using Service Offerings and how well is your CMDB.

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Service Instance and Service Offering

Does Service Instance flow into Service Offerings.

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ATF - Create new change - Australia version - error

Hi,On create new change form I am getting error on ATF after Australia upgrade.I am not setting category field I am just validating field states - can some one help?This error is not coming when creating change manually. What is missing in ATF?role i...

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CSDM ELI5 (Explained Like I'm 5) - Part 1

As part of my ongoing mission to help everyone in my family - and beyond - understand ServiceNow, I started writing a series of articles titled ELI5, which stands for Explain Like I’m 5. If you haven’t read the first one about Domain Separation, you ...

Article

Unable to access "csdm_app_services" table

In Left Navigator, If I type "csdm_app_services.LIST" I can see List view of this table, but however, when I right click and select "Configure ->Table" then it is opening the other table.. that is "cmdb_ci_service_auto" table.Provided in the below s...

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Life cycle mapping / install base items

Hi, struggling with Life cycle mapping and investigating how it is intended to be used. OOTB the only life cycle mapping available for legacy state in use is Install Base Item - Operational - In Use. However, I want the customer to be able to update...

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Done

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Resolved! Application category

Hi Community, if we creating a new Business Application the "Application category" field is mandatory. Is there an out of the box possibility to set the field to optional or other possible way to do so. Regards

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Impact Analysis Not Rolling Up from Dynamic CI Group to Technical Service Offering (CSDM)

Hi all,I’ve set up the following topology in CMDB:An IP Switch CI is a member of a Dynamic CI GroupThe Dynamic CI Group is related to a Technical Service Offering (TSO) using the relationship: Contains :: Contained byHowever, I’m seeing unexpected be...

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