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CIA attributes- where, how, what

Hello - In a situation where we have CMDB implementation partially compleed and at maturity level 2 and IRM solutions started with analysis phase- I would like to know- what is the strategy to maintain CIA attributes?I understand they are available a...

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Should a BA be modelled to support a TMS/TMO?

I need some help to verify if my assumptions are correct as different sources are making different claims, especially regarding business applications. At my company we have a team that manages Azure accounts for the business. They have several offeri...

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Agile Test Management (ATM) - Story /Backlog Planning

I have created Themes, Epics and Stories using ATM, however I want to use the stories in Backlog planning and I am seeing no easy way to take them from my triage board and add them into my Personal backlog. I have reviewed a lot of information that a...

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Model Planview Business Applications

I am looking for help modeling our Planview applications.  For our Business Applications, I am trying to decide if we should have... 1. Planview Platform as "Platform Host" and Planview AgilePlace, Planview ProjectPlace, Planview Portfolios, etc. as ...

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DPM - Outage Record is not tagging

Hi All, digital portfolio Management workspace having issue that it is tagging Incidents and Major Incident under need attention for the respective the Business application, Service Offering and Service Instance.But i am facing issue with outage reco...

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Resolved! Add new lifecycle stage fields to all CI and Asset forms

Hi Guys, Is there a way to add the new LifeCycle in bulk to all CI/Asset table forms rather than opening one by one, likewise for removing the old ones(though currently doing this one through UI Policy).Thank you.

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Resolved! DORA CSDM Implementation Guide - DRAFT version

Hi all, The introduction of the DORA regulation is approaching, and we have launched the DORA Accelerator on Store. But many have asked us if we have more instructions on how to make use of the CSDM for better and more automated reporting. In this dr...

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CSDM ELI5 (Explained Like I'm 5) - Part 2

If you haven’t read Part 1, I highly recommend giving it a read, even if just to understand the characters below a bit better. IntroductionLast time, we met Spider-Man, Goku, and even the Dodge – each standing in for different CIs. Now let’s see how ...

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CSDM ELI5 (Explained Like I'm 5) - Part 1

As part of my ongoing mission to help everyone in my family - and beyond - understand ServiceNow, I started writing a series of articles titled ELI5, which stands for Explain Like I’m 5. If you haven’t read the first one about Domain Separation, you ...

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CSDM ELI5 (Explained Like I'm 5) - Part 3

If you haven’t read Part 1 and Part 2, I recommend them so you know why Spider-Man is driving a Dodge Viper and why Goku keeps showing up uninvited, as well as what Spider-Man does for New York, what he does at home, and why the F.N.S.M. app is basic...

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Business service offering

Good day,We are starting to support business applications, we have defines Business services and BSOs. I need your thoughts on the following use case:Business Application X = BAXApplication service = BAX ProdBusiness Service = Workforce Transportatio...

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CSDM 1.0 vs CSDM 5.0 what is the benefits

Hi All,  We are currently in CSDM v1 which means we still use cmdb_ci_service table to track application, technical and Business services. There is a plan to migrate to CSDM v5 however need your help to clarify the below,  1. What are the challenges ...

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