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Activity in CSDM
SG-Intune OOB connector – Verify CMDB CI deletion when Intune device is deleted
We are using the OOB Service Graph Connector for Microsoft Intune (SG-Intune) to sync computer data into CMDB. I need confirmation on whether the connector automatically deletes the corresponding CMDB Computer record when a device is deleted from Int...
- Question
CIs with Mismatched Operational Status and Life Cycle Stage
I've read this article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1703220 but I still don't understand WHY there is a mismatch AND what I should do to fix this.I looked at one Business Application and ran a script to upda...
- Question
Operational Availability — Incident, Outage & Digital Portfolio Management and CSDM
Availability Agreements in Digital Portfolio Management 1 Introduction This whitepaper defines the architecture and configuration of Availability Agreements within the ServiceNow platform, aligned with the Common Service Data Model (CSDM). It co...
- Article
How to model Application components in CSDM
Hi Team,We are currently progressing our CSDM implementation and would appreciate some guidance on how to model Application Components within the CSDM framework. An Application Component is "a separately deployable component of an application that pr...
- Question
Resolved! CSDM classification of a Load Balancer itself?
Hey everyone! I'm continuing my efforts of trying to classify our systems, applications, and so on according to the CSDM. I'm looking through what was originally loaded into ServiceNow as "services" (cmdb_ci_service) and seeing if they would fit bett...
- Question
Correctness calculation (Staleness evaluation status)
Hi I’m trying to fix the Correctness score for Staleness, but I keep getting the “Max Failures” error.Here’s what I’ve done so far:I created a new Inclusion Condition for Hardware where Install Status is not one of:In MaintenanceInstalledPending Inst...
- Question
Application service mapping SAAS application
I am currently starting to work on Application Service Mapping, and we are initially planning to follow a manual mapping approach.I would appreciate your guidance on understanding the Application Service Mapping process for SaaS applications, particu...
- Question
how is impacted business appllication is populated from change Request
I want to know how impacted business application are link from the change request whenever a CI is added to a change request
- Question
CSDM ITSM Product View
CSDM ITSM Product View We recommend 4 configuration and operational changes to maximize the potential of CSDM in the Incident application process.Get started with CSDM on the Incident form by creating Service offerings, dependently linked to Services...
- blog
- CSDM
- ITSM
- service offerings
- Services
What relationship types to use between Application Services and other infrastructure CIs?
Do we have a ServiceNow guide somewhere that recommends that relationship types to use between a Service Instance/Calculated Application Service CI and other Infrastructure CI?
- Question
Regarding Task 11 failing even while executing script task 10 is passed
<p>Configure the CMDB Micro-Certification Simulator (Australia) In which task 11 is failing even after executing the script task 9, and task 10 passed. I have validated the cmdb_ci_win_server recordthere data is not updating only in Discovery Source ...
- Question
Offerings depending on offerings
Hello,I need to model offering depending on offerings.Example: I have an offering "Server and a DB Offering" as one package.This offering would depend on a "server Offering" and on a "DB offering".In CSDM 5 there is no direct Offering depends on Offe...
- Question
Title: How to create a user with User Admin role in PDI? Details: Hi Community, I'm currently lear
Hi Community,I'm currently learning Administration Fundamentals Module 1 on my PDI.I tried to create a new user and assign the User Admin role, but I can't see the admin panel when I impersonate.I did: System Security > Users > New, added the role u...
- Question
What is the purpose of the SLA field and referenced Agreement table on Service Offering?
On the Service Offering, there is a field "SLA". The field is not referencing the "SLA Definitions" table, but instead the "Agreement" Table. I tried to research the docs against those Agreement table, which I have never heard of before. I cannot fin...
- Question
CSDM - App Service
Hi, I am working in a project where we need to define app service from the scratch and was wondering if we should use a specific Naming convention for the better use something like below Technology / Service - Operational Function- Environment (Prod,...
- Question
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| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Thursday | ||
| Thursday | ||
| 07-24-2026 06:05 AM | ||
| 06-22-2026 08:42 AM |
