Hi Community, if we creating a new Business Application the "Application category" field is mandatory. Is there an out of the box possibility to set the field to optional or other possible way to do so. Regards
Hi all,I’ve set up the following topology in CMDB:An IP Switch CI is a member of a Dynamic CI GroupThe Dynamic CI Group is related to a Technical Service Offering (TSO) using the relationship: Contains :: Contained byHowever, I’m seeing unexpected be...
In our CMDB (aligned with CSDM v4), we currently have Business Applications and Business Services defined — for example, Outlook as the Business Application and Email as the Business Service.Similarly, other applications are classified this way. Howe...
I have done all my certifications in my personal mail id now I am moving into my new company as some pre-requisite certifications are needed if I merge my personal mail id in to company mail id while leaving the organisation can I update it back to m...
Hello Community, We are looking into using Dynamic CI groups and wants to know what is the best practices for the queries that can be used for Server/Network Devices/Middleware identifications. Currently, Servers are only using IP Subnets to separa...
I am currently implementing ITOM (Discovery and service Mapping) on a Self-Hosted (On-Premises) ServiceNow Instance. The current backend is MariaDB, and we are planning a migration to a different DB engine (considering PostgreSQL).Given the On-Prem n...
Hi Community, I'm new to ServiceNow with experience in Salesforce. I have been working on Knowledge Management: Platform Analytics. I could use a mentor more especially in my beginner phase so I can find my ground quicker and accelerate my learning j...
Hi Team,I have created 10 templates on sys_template table in that template i have mention different description with different assignment group. Template on sys_customerservice_task table. and one decision table there in input assignment group and ta...
Issue: Missing Personnel Area (PA) Codes for Contractors Causing Request FailuresHi Team,A few weeks ago, a fix was implemented to address missing Personnel Area (PA) codes for contractor users in ServiceNow. This helped resolve issues where users co...
Hi everyone,I am currently preparing for the ServiceNow Certified Application Developer (CAD) exam.I would really appreciate it if anyone could share:Practice questions or sample scenarios similar to the examImportant topics to focus onAny preparatio...
Hi All,My requirement is there are multiple assignment groups are there each assignment group diffrent description template are there based on assignment group change how we can populate that description through template and decision table.
Hello Everyone,I’m working on mapping a Technical Service Offering (TSO) under a Technology Management Service (TMS). I’ve set the Parent of the Service Offering to be the desired Technology Management Service. However, this relationship is not visib...
Hi Experts, I am working on the CSDM Crawl phase. whatever was the table migration is completed.Relationship between Business Application and Application Service and Application Service and Service Offering is also completed.I have created the client...
From a P3/P4 incident ticket create a Problem ticket from the Problem tabDetails from the incident ticket did not to carry into the problem ticket
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