Someone eager to share real world data of their CSDM Tech Services/Offerings? Over time i saw a lot of different approaches how to model the Technical part of the CSDM and more i know the more i get confused. Is someone willing to share some excel ex...
Hi everyone,In my organization, we develop and host applications that are deployed on an instance level — very similar to how ServiceNow itself operates. Each customer gets their own instance (environment), and those instances are managed separately....
We are trying to update the SLA Definition by using Service commitment. I have a few queries to ask regarding it right now. We measure SLA by three bands (1,2 and 3). Performance band 1 would be >= 90%. Performance band 2 would be between <= 85% and ...
Hi, I have to create my academic project for Employee Onboarding Automation in ServiceNow. I am not that much fluent in snow, I am beginner and unable to create it by my own. Does anyone has detailed steps or project with them which can help me in au...
CSDM Gurus - We are in the early stages of building out our services. We intend to direct the "Owners" and other personas to the Digital Portfolio Manager (DPM). Currently we do not have Service Mapping implemented. Our services were initially dep...
If you haven’t read Part 1, I highly recommend giving it a read, even if just to understand the characters below a bit better. IntroductionLast time, we met Spider-Man, Goku, and even the Dodge – each standing in for different CIs. Now let’s see how ...
I created a UI Action “Assign to me” and used below script in condition to make ti visible only for the members of Assignment Group of ticket but it’s not working Script: gs.getUserID().isMemberOf(current.assignment_group) Do anyone have an idea to f...
Hello All, We are looking to merge Business Application Access request with Software Request. We are planning to do this because, we want to improve the customer experience by going to a single item on portal and request for 'GitHub Enterprise' inste...
Hello all, I am new to Tag based service-mapping and I have a question.At first, I have created a two Tag Categories with tag keys as below.Test_tag_cat1 and Test_tag_cat2. And next I have created a new Service Family, and included these above create...
Hi all, How are you handling this scenario in Changes/Incidents... CI mapping to apps in general? We have quite a few servers e.g. Infrastructure and app servers that are running multiple light-weight apps. These apps are handled by different teams ...
ContextWe are implementing an automated process for managing DNS records through ServiceNow.Our automation uses PowerShell scripts via the MID Server to create or update DNS entries (A and CNAME records).The results are then stored in ServiceNow, and...
Hi all, I am trying to manually ingest SBOM files in my PDI. But every time I got this error:The format is CycloneDx 1.6. I get this error almost immediately. When I change the extension from json to my then ServiceNow tries to load it, but then this...
Per SN KB2056057 (not authentication walled) the cmdb_ci_service table is not visible to users without the following roles:dependency_viewssam_core_userapp_service_usersn_cmdb_userITILThis create a chicken and egg situation that now standard users wi...
What do I need to focus on to pass the CAD exam, and which course should I complete on the Now Learning platform? Also, what is the syllabus for this exam?
How do you measure 4 years since CSDM 4? Two million, one hundred two thousand, four hundred minutes Two million, one hundred two thousand, four hundred CSDM guidance so dear It has been a long time coming for CSDM 5. We have laughed together, we h...
