pdi

Hello community !My instance doesn´t wake up and stay offline is there any solution to this problem?

• Question

The multiple functions of Dynamic CI Group

As this is a recurring discussion it is a good topic to explain via different use cases. A Dynamic CI Group is a logical grouping of Configuration Items (CIs) that can be automatically populated (via CMDB Groups) and maintained based on rules, condit...

• Article

Need use cases for handson

Hi, i need real handson experience for service catalog topic, can someone help me find the real use cases to strengthen my hands on skills as i am aiming to switch my career as servicenow developer

• Question

policy exception appllicable only to issues

HelloUi policy work for my requirement  when I impersonate compliance user so field source type on policy exception form only allow me to select issue when i create a record for that and also i should not able to create policy exception from policy, ...

• Question

What are the different types of change tasks in change_request table in change management

• Question

CSDM Lifecyle stage status Descriptions / Definitions for each value ( Alm Asset , CMDB CI )

Hello Great People, My organization has started to implement CSDM 5 into our Dev environment and eventually Prod in the near future.I come from mostly the CMDB world and want to have a clear and concise understating of what each field actually means ...

• Question

onForeignInsert in ServiceNow

scenario if i have two reference fields and both are referring to different tables how to use onForeigninsert because in that we only use target so how will servicenow know which table to refer

• Question

Question about SN scoped application mapping within CSDM 5

Hi SMEs, I am thinking how to best handle the below scenario:- We've built a scoped app in SN to manage/configure integrations more easily.- I would not consider this to be a Business App. It does not fulfill any major business capability, EA will no...

• Question

Building Services for the 1st Time Lessons Learned

All - Soon our company is undergoing a zBoot, and we'll be re-launching our platform free from customization and with SN Discovery. What are the best practices to building out App/Business/Tech services since we've never done them before? The good ne...

• Question

Enivornment, Used For and Service Instances

Hi everyone,I’m currently refining our CSDM 5 implementation and have a conceptual question regarding Service Instances (cmdb_ci_service_auto). In the Service Instance Wizard, we can only select Production, Test, or Development for the Environment. H...

• Question

GRC task page : how to configure this functionality

 How to configure a contributor in the GRC workspace   

• Question

Managing Users with multiple instances in sys_user table

We have a requirement to record every employee’s Active Directory account in ServiceNow (sourced from Entra ID and/or on-prem AD). This is to support offboarding (ensuring all accounts are disabled/deleted) and to manage access extensions for account...

• Question