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Activity in CSDM

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WIIMLT - The application CI

Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping.   Today we will dive into one of the in-betw...

  • Article

CSDM Data Modelling Workbook

Does anyone have the latest version of csdm-data-modeling-workbook? it seems like it was removed from the Best Practices page.  Data Modeling workbook

  • Question

Is it safe to use online VCF split tools for business contacts?

When dealing with business contacts, data privacy and security become major concerns. Many online VCF split tools claim to process files quickly, but users often question their safety. This discussion covers the risks and benefits of using online too...

  • Question

How to Import vCard Contacts to iCloud Securely?

Hi everyone, I have a vCard file with my contacts and want to upload it to my iCloud account so they sync across my Apple devices. What are the correct steps to do this properly?

  • Question

Is there a way to view OFT files as a web page?

Yes, there is a way to view OFT files as a web page. Since OFT files are Outlook templates, they cannot be opened in a browser directly. However, it is possible to convert them into web-friendly formats, such as HTML or MHTML, and then open them in a...

  • Question

Resolved! Technology Management Service Offering - Application Administration

Hello - We have a team that provides technical support and administration for the Business Application, Planview. We are trying to determine for what reasons we would need a Planview Administration Technology Management Service Offering? We have our ...

  • Question

The multiple functions of Dynamic CI Group

As this is a recurring discussion it is a good topic to explain via different use cases. A Dynamic CI Group is a logical grouping of Configuration Items (CIs) that can be automatically populated (via CMDB Groups) and maintained based on rules, condit...

  • Article

CSDM and reporting per managed environment

I am mapping standalone infrastructure environments (IAAS) into CSDM. Typically, technology services (e.g., network, hosting, database) are created with related service offerings. However, we have a key requirement: we must report on CIs, tickets, an...

  • Question

Resolved! Availability of CSDM 5 Ideation & Strategy supporting tables

Good Day,   With CSDM comes the new domain called Ideation & Strategy. Are the two associated tables sn_align_core_planning_item and sn_align_core_product_idea available to general CMDB users?I understand they normally come with Strategic Portfolio M...

  • Question

Data Foundation Exam Question

How does a CMDB Administrator use the ServiceNow Platform to ensure the data quality associated with CIs in the CMDB?Options:A. Data quality business ruleB. CMDB WorkspaceC. Data quality scheduled jobD. CMDB audit business rule

  • Question

CIS - DATA FOUNDATION CSDM/CMDB

A healthcare provider faces a critical incident affecting its patient management system. The provider needs to determine the users impacted to mitigate disruption effectively.Which CSDM‑related data should they leverage?Options:A. Service Offerings b...

  • Question

WIIMLT - Modeling accurate enough

Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping.   When creating your service & infrastructur...

  • Article

CMDB

What does 'Depends on:runs by' and 'Depends on: Used By' means? 

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