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We are leveraging OOTB Service Builder for creation and update of Business Service and its related Service offerings, In scope and Out scope. Service Builder - https://<instance-name>.service-now.com/now/builder/service/home Business Service and Serv...
Our application services resides in the cmdb_ci_service_auto table, even if they have servers mapped to them.How can I convert the application services to the cmdb_ci_service_discovery table? The only way I find is to create an entry point, but when ...
We're currently working through how to best categorize a variety of services between Technical Services and Application Services, and we'd love to get your thoughts. Security and Monitoring, in particular, tend to blur the lines for us, and having yo...
Where would I find a complete description of the Business Stakeholder license (aka approvers)? If it is the same as the Requestor, would an approver be able to update information or add information to the request before it is approved? Thanks!
Hey Folks, Not a long question just wanted to ask when we create business capabilities in hierarchy (L1-L2-L3) what's the actual value we take out it in CSDM - which area it helps most in CMDB/CSDM. Need 2-3 solid reasons that I can add to my present...
Howdy Is there a reason why the data model only allows mapping a catalogue item to one service offering? For context, I have a catalog item which is used to request access to an application service. Users can request access to either production or tr...
Hi, Can you please help me to create a report to see all app services which don't have a relationship to a business application. I tried to use sn_getwell_app_svc_missing_biz_app table but still I am able to see Application Services which have relati...
Hi everyone, I’m currently in a bit of a heated debate with our integrator. We’re implementing CSDM from the ground up, and he suggests using prefixes to identify services, for example “AS- …” for Application Services (or with 5.0 now SI - for Serivc...
On face value, a lot has changed between CSDM versions 4 and 5 (which was recently published, with practical changes making their way into ServiceNow instances). Mostly, these are terminology changes designed to pave the way for an extension of CSDM ...
Hello, I would like to represent Power Platform and included applications that developed in Power Apps in CSDM. My idea is the following: Business Application (Platform Host): Power Platform > Application Service: Power Platform Prod. Business Applic...
Service Mapping is very important for the CMDB. Configuration Management needs to understand the business value of the infrastructure components in the CMDB. The fastest, easiest way to map application services is with Tag Based Service Mapping. T...
Someone eager to share real world data of their CSDM Tech Services/Offerings? Over time i saw a lot of different approaches how to model the Technical part of the CSDM and more i know the more i get confused. Is someone willing to share some excel ex...
What do I need to focus on to pass the CAD exam, and which course should I complete on the Now Learning platform? Also, what is the syllabus for this exam?
My company is currently undergoing the transition from Install Status/Asset Status to Life cycle stage and statuses. I was told that the life_cycle_control table can be used to identify what life cycle stage and status fields would be able to use on ...
ServiceNow Discovery creates an IP Connection relationship between Wireless Controllers (or WAP switches) and Servers. That causes Application Servers to appear as impacted in Change tickets when changes are made to Wireless Access Points (WAPs) or W...
