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Dashboard Platform Analytics - Variable as a group by

 How can I group variables from an sc_req_item in a Platform Analytics dashboard? The original documentation says it's possible, but the variables never load. I had a similar problem when trying to fetch variables in a list-type visualization; you ju...

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CSDM 5 Finally!!! Get the CSDM 5 White Paper HERE

How do you measure 4 years since CSDM 4? Two million, one hundred two thousand, four hundred minutes Two million, one hundred two thousand, four hundred CSDM guidance so dear   It has been a long time coming for CSDM 5. We have laughed together, we h...

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Change and Dynamic CI Groups

We are using Dynamic CI Group as a Technology Management Offering container and the correclty show up in cmdb_ci_query_based_service and the service classification is set to " Technology Management Service". As an example here we have a group of all ...

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WAP to Switch relationship not showing in the Relationship map f

I have extended the OOB Network Switch pattern to get the Wireless access points (WAP)and have added the following set to create the relationship, per other patterns.  The switches are created just fine with the Devices Neighbors populated however th...

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From Product Model to Delivery: Where Does the “Recipe” Live?

Hi everyone,We’re currently defining IT products within our organisation and using product models to capture everything needed to deliver an end product.For example, a Windows Server might require a virtual machine, a Windows software package, the AC...

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Business Capability Reporting

We want to see Service Health and Total Cost of Ownership by Business Capability.  Are we able to do that without having the Enterprise Architecture module in ServiceNow?  Basically, we want to see the health of all the services rolled up to the Busi...

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AI and AICT in CSDM 5.0 Formal Guidance from ServiceNow

This article is brought to you by the letters A and I ... How do we model AI in CSDM?What is an AI Asset?Where to I put my Agents?   Hot off the press... here is a summary overview of the ServiceNow AI Platform in the context of Enterprise and Busine...

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Resolved! Business Applications, SDLC Components, and Application Services

Hi Our company is starting to look into capturing the SDLC components in ServiceNow as we start to go deeper in the DevOps module in ServiceNow. Historically, we have captured Business Application -> Service Instance (example below). According to CSD...

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