Hello all, Good day!!I am working with Service Mapping currently and I have 2 questions to get clarified. So, while configuring the business application, we are considering the "Architecture type" field on it, If the Architecture type selected is Pla...
There's a question:1 What is the main focus in the Foundation stage of implementing the CSDM framework?A. Preparing accurate business information for reportingB. Setting up relationships between technology and businessC. Identifying and populating ne...
The business CSDM folks have suggested they were told that naming the Technical Service Management and Service Offering could have the same names. On the cmdb deduplication tasks we are now getting tasks that show duplicate CI values for Business Ser...
Can multiple service offerings be mapped to a single service instance? eg: there are many support groups managing various services related to SAP Successfactors.
Does anyone have CSDM - OKTA example? OKTA can be considered as a Business Application and also be represented as Technical service. Does anyone has any inputs?
Hello Community, I have a question regarding the Application Service class. In most data model examples I've come across, Application Services are typically tied to specific environments—for instance, SN Incident PROD or SN Incident UAT. Recently, th...
Explore the latest innovations in Data Foundations and the Configuration Management Database (CMDB) with the Yokohama release. Discover the new capabilities in SGC Central, CMDB Advisor AI Agent, robust Data Manager automation for better data gove...
Hi all,I need to add a new Relationship (as show in the screenshot) in order to pull through Environment data. I have this working without issue on our Default view of the form as a Related List, however cannot find information as to how to do achiev...
Hi,Has anyone integrated Omada with ServiceNow to synchronize groups and group members from Omada to ServiceNow?Is there an OOB approach? Is SCIM v2 suitable and, if so, could you share setup steps for both ServiceNow and Omada?Thanks.
Hello All,I am working on a requirement to establish relationship between Business service and Application service and application service offering . Here is my understanding : If i would like to establish relationship between Application service an...
Hi guys According to the CMDB 5.0 white paper (end page 19 -start page 20), I can read that the plugin(?) "PI2.0" - "will eliminate synchronization efforts between legacy configuration item statuses (intall_status,operational_status, hardware_status)...
Hello fellow CSDM navigators, In my organization, several business units leverage RPA processes or "Bots" to automate manual processes. Today some are represented by a Business Application record and others have been relegated as "Components" (not SD...
The invoice has Unit, unit price and description columns with 7 entries. At the end of every month the usage fees are calculated for all the 7 entries. But how do I create contract and entitlements for this type of invoice in ServiceNow. When I tried...
We are pleased to formally release CSDM 4.0 as a DRAFT White Paper. The CSDM 4.0 Draft White Paper accounts for the further evolution of the Common Service Data Model. You will quickly notice the following additions to CSDM: New CSDM Domain - BUIL...
