Hello All, We are looking to merge Business Application Access request with Software Request. We are planning to do this because, we want to improve the customer experience by going to a single item on portal and request for 'GitHub Enterprise' inste...
All of us that have worked with the CSDM know the importance of keeping data structured. One thing is off course the discoverable bits and parts like the different CI, that we put into different classes like Windows Servers, Linux Servers, computers ...
Excel works in rows and columns, which limits how it handles multiple values for one contact. If a contact has two phone numbers or several email addresses, Excel usually spreads them across columns without proper labels. During export, apps canât te...
CSDM is by far, simultaneously the most confusing thing and yet the most obvious thing. We are trying to implement it at my University and I have trapped myself in a logic hole and am not sure how to get out. Our plan today is to...(1) Adding the Ser...
What do I need to focus on to pass the CAD exam, and which course should I complete on the Now Learning platform? Also, what is the syllabus for this exam?
It seems that you relate business service offering with business services by setting the business service in the parent field. It seems that this makes it so that business services can have multiple service offerings related to it but a Service offer...
When managing integrations between systems or services, one recurring question is:Where should we store integration information in ServiceNow? In this discussion, we focus on the operational aspects of integrations, as opposed to the design aspects...
Hi community!I'm using ServiceNow Yokohama version it's come to my attention that CSDM Lifecycle stage and stage status are not automatically updating for newly created CIs which involves classes like databases, business apps. I'm aware that enabling...
Hello Folks,I am trying to enable the Product Instance 2.0 as per CSDM 5 whitepaper and not able to find the correct path. Can anyone help the step by step approach for the same? For some reason below playbook link of "Enabling PI 2.0 data model for...
Hi everyone,Iâm currently learning ServiceNow CSDM and would like some guidance on best practices and real-world implementation tips. Any resources, examples, or common mistakes to avoid would be really helpful.Thanks in advance!
We have been asked to try to improve the scores we see on the CSDM Foundations Dashboard. The first one Iâd like to investigate is the Configuration Item Status Values. The CSDM Foundations Dashboard is showing: This is because we use some custom v...
How should costs be captured in CSDM .... for services, for offerings, for applications, for CIs? I find one attribute "Cost" on application and server CIs. Our partners want to see current month, last month, and YTD (actual, and actual vs budget). ...
Service Mapping is very important for the CMDB. Configuration Management needs to understand the business value of the infrastructure components in the CMDB. The fastest, easiest way to map application services is with Tag Based Service Mapping. T...
Hi All, I'd like to better understand the implications of parent/child app services in the following scenario:- We have a platform host Business App (e.g. ServiceNow)- We have a child platform app Business App (e.g. Project Management)- I want to rep...
I want to hide the âMonetary Benefitâ report for users who are not the Project Manager of the related project.To achieve this, I created a Read ACL at the table level on the benefit_plan_breakdown table. The intention is to restrict read access for u...
