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Activity in CSDM

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Best practice for applying a default Support Group for a CMDB Class

Hello guys, I would like your help to design a good and proper way of populating the "support group" in some classes. Why I am trying to achieve this: I want that incidents, alerts etc always have a group when the CI is the main impacted resource. Wh...

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Life Cycle Mapping for life cycle stage and life cycle stage status

Hi All, We are looking to start utilizing the Life cycle stage and life cycle stage status attributes to become better aligned to the CSDM Model and have a few questions around the choices that are available as we build out the lifecycle mapping tabl...

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Application service mapping SAAS application

I am currently starting to work on Application Service Mapping, and we are initially planning to follow a manual mapping approach.I would appreciate your guidance on understanding the Application Service Mapping process for SaaS applications, particu...

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Adding New Lifecycle Stage Field

We notice that the Deploy lifecycle stage status is not present in the lifecycle mapping. Can create new lifecycle? Thanks

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Resolved! Recommended approach for vendor commitment-based SLAs - incidents

Hi ServiceNow Community,I am looking for guidance on the recommended CSDM model for vendor-specific commitment-based SLAs for incidents.We have multiple vendors supporting different business applications and infrastructure CIs. The same vendor may su...

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See how my Business Application is performing

Quick question:What is the OOB way for me as a Business Application owner to see how my Business Application(s) are performing. For example: When we create an incident and add Service Offering to the incident.The Service Offering is related to a Serv...

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CSDM - Catalog items

HI Team ,I have collected Service and offerings from different departments and implemented in incident management.I need help in implementing service and offering for Service request management, my idea is catalog item is connected to service or offe...

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AI control

Hi All, I am facing an issue wherein Lifecycle phase and Lifecycle status is missing from AIC control tower workspace.I can see these field values in the backend governnace table. Let me know , if you have resolution on this . Thanks

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dot waking on refferance field on table

I have created a role that contains the Impersonator role (Non-Access Role → Contains Role → Impersonator).In a catalog form, I have a Role variable that references the Contains Role table.This catalog item is used for creating time-related user role...

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A Simple Approach to Writing More Useful Community Posts

 Good community content does not always need to be long or highly technical. In my experience, the most useful posts are focused on one specific problem and provide enough context for another person to understand the situation.When asking a question,...

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