CSDM
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Activity in CSDM
CSDM 5 Information Management Implementation Guide
Together with Rob Koeten I am releasing the CSDM 5 Information Management Implementation Guide (v1.0)—a comprehensive guide for information governance, data lineage, and compliance automation across the enterprise using the ServiceNow AI Platfor...
- Article
CSDM – How to handle CI vs Service vs Offering selection when users don’t know the full hierarchy?
Hi all,We’re currently implementing CSDM and ran into a usability challenge when users need to select values on records (e.g. incidents, changes).In theory, the process assumes users know the Business Service → Service Offering → CI structure.However...
- Question
Migrating ServiceNow On-Prem DB from MariaDB to PostgreSQL during ITOM implementation
I am currently implementing ITOM (Discovery and service Mapping) on a Self-Hosted (On-Premises) ServiceNow Instance. The current backend is MariaDB, and we are planning a migration to a different DB engine (considering PostgreSQL).Given the On-Prem n...
- Question
WIIMLT - MSSQL databases & database instances
Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping. Especially with database teams I often enc...
- Article
Discovery Automation
HI Experts,I am working on the automation part of ITOM. Requirement is: Suppose We get the alert through Event Management that the VM in the Cloud is not in use for last 6 months. So we need to remove that VMs from the cloud. So How we create a conn...
- Question
"Delete" button not showing in Strategic Planning Workspace
Can anyone please help me to configure the "Delete" button in Demand record of SPW.I believe it should be here OOTB. Please help me with the steps to configure these buttons in SPW.
- Question
Relationship is missing in CSDM view
I have related an instance to a business application and it shows on the default view of the instance and on the business application but it does not show in the CSDM view of the instance. Why?
- Question
How to export KB Articles
Hi All , I am trying to export Knowledge Base articles from the kb_knowledge table, including the full article body content. I have added the Article Body to the list layout and then exported the data to Excel. However, the article body field appears...
- Question
Resolved! Service Offering relationship with Service Offering
Is it valid to model service offering related to other service offerings? We are doing an exercise in modeling our Services and Service offerings. I got the model back and they had the following. Blue is the service and green is the service offering....
- Question
Seeking Career Guidance from the ServiceNow Community
I have around 4 years of ServiceNow experience, with my strongest area being Employee Center and Service Portal development. I would rate myself around 4.5/5 in portal development, including custom widgets, UI customization, AngularJS, responsive des...
- Question
AI Readiness Isn't a Data Problem. It's a Process Problem.
If you've been in an AI readiness conversation recently, you've probably heard some version of "your data isn't ready yet." And if you've looked at what it would take to actually fix that - the modeling workshops, the SME interviews, standing up a lo...
- Question
how can we relate 2 application services using relationships so that they both reflect on the impac
how can we relate 2 application services using relationships so that they both reflect on the impacted sevices on CHG or INC?Ex: we have a legal hold-prod app that uses the MID servers which are connected to ServiceNow-prod application service.Now if...
- Question
When should Service Offerings be introduced when standing up ServiceNow
We are standing up ServiceNow, and we have a discrepancy of when Service Offerings should be introduced and if it is really needed.
- Question
Are Service Offerings Needed?
Are there any companies not using Service Offerings and how well is your CMDB.
- Question
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| Monday | ||
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| 05-08-2026 03:43 AM | ||
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