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Activity in CSDM

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Resolved! CSDM - App Service

Hi, I am working in a project where we need to define app service from the scratch and was wondering if we should use a specific Naming convention for the better use something like below Technology / Service - Operational Function- Environment (Prod,...

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Business Applications, SDLC Components, and Application Services

Hi Our company is starting to look into capturing the SDLC components in ServiceNow as we start to go deeper in the DevOps module in ServiceNow. Historically, we have captured Business Application -> Service Instance (example below). According to CSD...

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How to model Application components in CSDM

Hi Team,We are currently progressing our CSDM implementation and would appreciate some guidance on how to model Application Components within the CSDM framework. An Application Component is "a separately deployable component of an application that pr...

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Impacted service field on Incident form

We have created the Technical Management Service, TSO, and Service Instance in CSDM. Servers are currently related to the Service Instance through a fix script rather than a Dynamic CI Group. Since the Impacted Service field is not populating, can we...

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CSDM foundation organizational hierarchy guidance

Beyond the CSDM 5 white paper, for the CSDM Foundational stage/domain, where can I find the best guidance for establishing an organizational hierarchy for the company, business unit, and department tables? And does guidance exist to describe the pros...

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Resolved! Support group population with CSDM

We are trying to populate the support group according to CSDM guidelines and here is the path we used but support group is not populating after CSDM data sync scheduled job, Is anyone followed this below path to populate support group when it is empt...

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Resolved! Service Impacted field in incident

After creating the Technology Management Services to establish the relationship between servers and business applications, we started experiencing an issue with the Impacted Service field on Incident records.When a Configuration Item (CI) is selected...

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Business Application Platform Host versus Platform

I am trying to determine why I would want to create a ServiceNow Business Application as a Platform Host, then create Business applications for each module we have as Platform Applications versus just creating the Business Applications for each modul...

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Application service mapping SAAS application

I am currently starting to work on Application Service Mapping, and we are initially planning to follow a manual mapping approach.I would appreciate your guidance on understanding the Application Service Mapping process for SaaS applications, particu...

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From Product Model to Delivery: Where Does the “Recipe” Live?

Hi everyone,We’re currently defining IT products within our organisation and using product models to capture everything needed to deliver an end product.For example, a Windows Server might require a virtual machine, a Windows software package, the AC...

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How we can implantation metrics

Hi Team,Scenario 1: ADR Due Date + Case In ProgressState = In ProgressADR Due Date = TodayAssigned To = UserExempted ADR = FalseRun Scheduled JobExpected: ADR Email triggered Scenario 2: ADR Due Date + Case ResolvedState = ResolvedADR Due Date = Toda...

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CIs with Mismatched Operational Status and Life Cycle Stage

I've read this article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1703220 but I still don't understand WHY there is a mismatch AND what I should do to fix this.I looked at one Business Application and ran a script to upda...

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