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CSDM
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Activity in CSDM

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Resolved! Support group population with CSDM

We are trying to populate the support group according to CSDM guidelines and here is the path we used but support group is not populating after CSDM data sync scheduled job, Is anyone followed this below path to populate support group when it is empt...

  • Question

What to do with cmdb_ci_service table ?

 Hi Community,I need some clarity and guidance on the correct approach for one of my ongoing ServiceNow CSDM implementations.Currently, our implementation has almost everything in a single table: cmdb_ci_service , including Business Services, Technic...

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Resolved! Best Practice for Representing Application Modules in CSDM

In our CMDB (aligned with CSDM v4), we currently have Business Applications and Business Services defined — for example, Outlook as the Business Application and Email as the Business Service.Similarly, other applications are classified this way. Howe...

  • Question

The multiple functions of Dynamic CI Group

As this is a recurring discussion it is a good topic to explain via different use cases. A Dynamic CI Group is a logical grouping of Configuration Items (CIs) that can be automatically populated (via CMDB Groups) and maintained based on rules, condit...

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A single Application Service built within multiple systems

I'm trying to determine how best this is modeled within the CSDM. Consider this, I have code in separate systems, let's say system A, B and C. The code integrates A, B and C together through custom or out of box REST API calls. I considered this comp...

  • Question

CSDM life cycle mapping

I am trying to setup life cycle mapping . we have custom status choices on CI table which are not used for Asset. When i try to setup the life cycle mapping it gives me a discrepency report saying there is no valid asset-ci mapping found. my question...

  • Question

Life Cycle mapping

Hello  I am in the planning stages of implementing Life Cycle mapping given the updated values to align properly with CSDM 5.However, most of the documents seem over simplified. My hunch is that this process is a bit more involved than i can see from...

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Python

How common services are used in day to day life ? 

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See how my Business Application is performing

Quick question:What is the OOB way for me as a Business Application owner to see how my Business Application(s) are performing. For example: When we create an incident and add Service Offering to the incident.The Service Offering is related to a Serv...

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Relationship is missing in CSDM view

I have related an instance to a business application and it shows on the default view of the instance and on the business application but it does not show in the CSDM view of the instance. Why?  

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