Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping. With shared application instances a clear ...
Hello, does anybody know what actions are required to remove 'Draft' prefix from the service name? Service is published but when enetered still Draft prefix visible. Thanks in advance
Hi everyone,I’m looking for best practices on how to handle subsidiaries in a shared ServiceNow instance used by both the Group and its subsidiaries, without domain separation.The subsidiaries purchase IT services from Group IT, and these services ar...
ContextWe are implementing an automated process for managing DNS records through ServiceNow.Our automation uses PowerShell scripts via the MID Server to create or update DNS entries (A and CNAME records).The results are then stored in ServiceNow, and...
For example as a Use Case: If i am a Healthcare Organization, what are some of the common Service to Service Offering alignments; IT Service and IT Service Offerings, I should have available in the CMDB which may be logically leveraged by Catalog Ser...
We have been using "Calculated application services" in our infra from a long time, now we are working on implementing "Service mapping". for cloud based apps - we are using "tag based application service" creation method and we have built tag based ...
Hi community!I'm using ServiceNow Yokohama version it's come to my attention that CSDM Lifecycle stage and stage status are not automatically updating for newly created CIs which involves classes like databases, business apps. I'm aware that enabling...
Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping. The conundrum around dynamic CI groups is ...
If you haven’t read Part 1 and Part 2, I recommend them so you know why Spider-Man is driving a Dodge Viper and why Goku keeps showing up uninvited, as well as what Spider-Man does for New York, what he does at home, and why the F.N.S.M. app is basic...
Dear Community, I have undertaking On-demand Course ServiceNow Platform Implementation (Yokohama). Pretty new to ServiceNow, have completed CSA recently. Got stuck at one of the lab-SNPI - LDAP User Import - Failed. Wondering if any body can help/adv...
I am getting more and more bolt-ins listed as Business Applications in the inventory, but these are not separate business applications. They run within the SAP system, share the same technical stack (ABAP, HANA, etc.), and mostly extend or modify exi...
Hello everyone, While planning a migration to CSDM5 for one of my client, I noticed that below points and need your help : 1. Their instance under navigation pane , still reflects the old domains ( Design, Manage Technical Service, Sell & Consume) u...
