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Hi everyone!I'm testing this new property (csdm.lifecycle.sync.between.ci.and.asset.activated) in a fresh Yokohama PDI and I observed that it is part of the condition in the "Update life cycle from legacy" Business Rule. When this property is set to ...
Organizations often maintain multiple CMDBs (e.g., ServiceNow for service and application layers, BMC Helix for infrastructure). This creates challenges in achieving end-to-end service visibility without duplicating data.The goal is to use ServineNow...
When managing integrations between systems or services, one recurring question is:Where should we store integration information in ServiceNow? In this discussion, we focus on the operational aspects of integrations, as opposed to the design aspects...
How do you map a consumable asset with the new Life Cycle Stage and status?There is no OOB value for a consumable asset when it has been consumed by either a user or an asset.The legacy state was"consumed"The OOB life cycle mapping record is inactive...
Hello Everyone, Has anyone experienced with the same issue as the user list is not showing in filter options, even the selected user names show as (empty) in the list? Please refer the screenshots attached.I have tried to resolve this issue by deact...
As part of my ongoing mission to help everyone in my family - and beyond - understand ServiceNow, I started writing a series of articles titled ELI5, which stands for Explain Like Iâm 5. If you havenât read the first one about Domain Separation, you ...
Technical Services versus Application Services One of the most common misconceptions I see in the CSDM is folks wondering the difference between a Technical (or Technology Management, now) Service - and an Application Service (or Service Instance, no...
I've found the descriptions about Product Models (cmdb_model) quite confusing - since CSDM 5 there seems to be a much larger focus on this, but it's not quite clear if the intended purpose of the table is CI/Asset driven (Infrastructure components) o...
If you havenât read Part 1, I highly recommend giving it a read, even if just to understand the characters below a bit better. IntroductionLast time, we met Spider-Man, Goku, and even the Dodge â each standing in for different CIs. Now letâs see how ...
Looking at the white paper I am a little confused on Application Service. Application Service is defined as "Logical representation of a deployed application stack" It maps to cmdb_ci_service_discovered and the white paper does not mention cmdb_ci_...
In SAP, we have thousands of transactionsâsome out-of-the-box and some custom (Z-transactions). We treat âbundles of transactionsâ as a kind of âvirtual application,â to which we assign a support group.In ServiceNow CSDM, Iâm struggling to find the r...
When implementing CSDM, itâs tempting to go deep modeling every micro-feature of a Business Service because it feels thorough and âright.â (There may even be a microservice specifically delivering that function/feature) Iâve been there. But hereâs th...
One of the most common questions I hear in every CMDB or CSDM conversation is: âShould this go in Business Application, or should it be created as a Business Service and Service Offering?â This confusion happens everywhere â ITSM teams, application...
On face value, a lot has changed between CSDM versions 4 and 5 (which was recently published, with practical changes making their way into ServiceNow instances). Mostly, these are terminology changes designed to pave the way for an extension of CSDM ...
Have a requirement in incident table ; to trigger an email when work notes is added on the record and it's not added by the assigned to user. Approach I tried : 1. Created an event2. Create a Business Rule with below code : When to run : AfterInse...
