Breakdowns Not Showing Score

[Greg Wilk]

In PA I created an analytic to show the SLA Resolution Success Rate.  In the screenshot/attachment I am getting data, and it is correct at 99% up from 97%.  I created breakdowns for each indicator and applied the right jobs to each respectively.  Even after running the jobs, and I still unable to see the score for each assignment group [red box].  Can someone help me understand why the scores are not populating?  Thanks.

[AndersBGS]

Hi @Greg Wilk ,

have you run a historical data collection from 1st of Jan? And have you attached the breakdown to all automated indicators and formula indicators?

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Greg Wilk]

Yes.  I checked.  Historical data collection [PA Incident Historical Data Collection] is already a job part of both the automated indicators and the formula indicator.

[AndersBGS]

Hi @Greg Wilk ,

Eventhough that the PA historical job is part of the automated indicator, have you manually run the historical job?

If you go to your automated indicator --> under related links --> press "Scores for this indicator":

Do you see your different breakdowns with scores within the breakdown 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders