Good day,
We are starting to support business applications, we have defines Business services and BSOs. I need your thoughts on the following use case:
Business Application X = BAX
Application service = BAX Prod
Business Service = Workforce Transportation Service
Business Service Offering = BAX - Canada
I need to manage access request for BAX
We are using generic Request forms, my idea was to create a BSO = BAX Access req ( would regionalize it if required) that BSO would have specific Approval and support groups. We are publishing catalog items under the corresponding BSO, this is all good in the self service ESC portal
My concern is how will this be handled in the SOW when handled by an agent, will the agent need to select the offering? So far we have trained our agents to enter the impacted CI, in this case they would select BAX - prod and the service/BSO will autofill.
Hope I am clear, thanks for your help
