CSDM query

[HiranamyeeM]

Hi All !

Kindly help me out with correct answers.

From which of the following can the Managed by group be configured and synchronized to the underlying group or class of Configuration Items (CIs)? (Choose 2 Answers)
a. Business Service Offerings
b. Business Services
c. Technology Management Services
d. Technology Management Offerings
e. CI Class Manager

TIA

Hiranmayee Mohanta

[Fabian Kunzke]

Heyhey,

This looks to be a question from the CIS CSDM & CMDB data foundations exam. I highly suggest to go through the material & docs if you want to study. This will also give you a better understanding of why it is maintained where it is maintained.

Regards

Fabian

[fknell]

Hi @HiranamyeeM,

the correct answers are d and e, please review the following thread for more details. 

https://www.servicenow.com/community/itom-forum/csdm-quiz/m-p/3501613/highlight/true#M126532

Hope this helps!

[Tanushree Maiti]

Hi @HiranamyeeM 

Correct Answer is 

d. Technology Management Offerings
e. CI Class Manager

In the ServiceNow Common Service Data Model (CSDM), managing group assignment attributes like the Managed by group and synchronizing them to underlying Configuration Items (CIs) is handled through two main methods:

• Technology Management Offerings: Specifically used for synchronizing group assignment attributes (Support group, Change group, Managed by group) to a collection of CIs.
• CI Class Manager: Allows for the configuration of group assignment attributes at the class level, which then synchronizes down to all CIs within that specific class