CSDM Quiz

[Michele O_Dell]

I have read, re-read, looked up the answers, tried 50+ times and cannot get better than a 64% on the CSDM Foundations Quiz. Any tips? Any one willing to tell me which questions I'm getting wrong, so I can at least focus on certain areas? So frustrating. One question is "Are Business Applications Operational?" What does that mean.

[EricDohr]

Business Applications are Strategic records.  For example, you would use a Business Application record for PPM and APM.  

Configuration items such as Technical Services, Business Services, Service Offerings, Application Services, and underlying configuration items are more applicable to Operational usage such as IT Service Management (Incident, Change, etc.)

[Michele O_Dell]

So "operational" in this context means something that can be tracked, modified, or changed as part of IT Service Management?

[CasperJT]

The Business Application is part of the design domain and relates to processes related to planning etc. The Business Application is an abstraction of your Application Services.

As stated in the white paper: 'Business Application – OOB table in the CMDB meant to house your inventory/portfolio of applications and their meta data. This is NOT an operational CI and should not be used in incident, problem and change'

Hope this helps.

[bethprice]

CasperJT thank you for that comment. We are implementing CSDM and this is a concept that I was having difficulty explaining to everyone at our company. For us it is a cultural shift in thinking. We were using the Business Application in incident, problem and change.