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How will map service offering and configuration item

PriyankaK850940
Tera Contributor

‎01-09-2025 04:48 AM

Need to create mapping for service offering with configuration item so that when a service offering is selected to raise an incident, the associated CI are visible in the CI field

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jstoessel
Tera Guru

‎01-09-2025 05:34 AM

I would suggest starting from here:  https://www.servicenow.com/community/itsm-articles/how-to-configure-incident-management-to-align-wit...

which is an article that speaks directly to how to create the types of configurations needed to support CSDM in ITSM.

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Mary Vanatta1
ServiceNow Employee

‎01-09-2025 12:06 PM - edited ‎01-09-2025 12:07 PM

 You would use Dynamic CI Groups to group like CI classes.  See Now Create content (must be logged in) 

CSDM - Getting Started 
CSDM Data Model Examples
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