Is there a recommendation that Business Application should not be used for ITSM objects?

[AMNedungadi]

Is there a recommendation that Business Application should not be used/ associated for ITSM objects? For example, business application reference is included on the Incident / Problem forms?

[Tomas Lozano]

Good to see the man himself in the trenches 😀. Thanks Mark

[Tomas Lozano]

Yes, it's in this docs page:

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/csdm-implementation/co...

I think the fact that you have 'Business Application' living on the 'Task' table when you install APM and therefore then available on e.g. incident, should not be confused with the explicit guidance that it's not meant to be used for operational processes but for design and planning activities...