Lifecycle of Service and Service Offering

[Adi Schmid]

Hello everybody

We are currently working on the lifecycle of services and service offerings according to CSDM 4.0. We would like to use the Service Builder to maintain these records. This uses phase (portfolio_status) + status (service_status).

What is the best way to map this status to the new ones? In which of the following five life cycle processes do services and service offerings belong?

[Ed Laar]

Hi Adi,

Services and service Offerings (what are in fact detailed Services) are in my opinion Products so the Product life cycle stage and status should be applied here.

Ed 

[CMDB Whisperer]

As Service Offerings represent a specific scope or method of providing the outcomes of the parent service, they are logical CIs and should follow a logical lifecycle.

[Alec Hanson]

Hi,

I agree with @CMDB Whisperer that these would follow the Logical Lifecycle, it more closely aligns to both what you would expect and what is in the OOTB Lifecycle mapping - thouhg unfortunately this table does not align with the documentation around this.

I would say the product lifecycle is meant for the specific Model object, which overlaps as you see at the beginning of the Logical Lifecycle.

Alec

[PG2]

Did you gents have any thoughts on synchronising the lifecycle of services and its child offerings? 

One option would be to lifecycle them independently of each other.

But I'm also thinking about opportunity to automate. For example, letting the child offerings drive the lifecycle of its parent.